Job Description
Job DescriptionWe are looking for an experienced Customer Service Representative to join our team in Petersburg, Virginia. This is a contract position where you will play a vital role in providing outstanding customer support within a manufacturing environment. If you excel in handling inbound and outbound calls, managing orders, and delivering exceptional service, we encourage you to apply.
Responsibilities:
• Respond promptly to inbound customer inquiries and provide accurate information.
• Handle outbound calls to address customer needs and follow up on requests.
• Process orders efficiently and ensure accurate data entry in the system.
• Resolve customer issues with professionalism and escalate complex problems as needed.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to address customer concerns and improve service.
• Provide feedback to management on recurring customer issues for process improvement.
• Adhere to company policies and procedures while delivering high-quality service.
• Stay updated on product information to assist customers effectively.
• Meet or exceed performance metrics related to customer satisfaction and call handling.• Previous experience in a call center or customer service role is required.
• Strong communication skills, both verbal and written, to interact effectively with customers.
• Proficiency in order entry and data management systems.
• Ability to handle inbound and outbound calls professionally and efficiently.
• Excellent problem-solving skills to address customer concerns promptly.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Familiarity with manufacturing industry processes is a plus.
• Commitment to providing exceptional customer service and maintaining client satisfaction.