Job Description
Job Description
Location: 318 Rte 4, Paramus, NJ 07652
Grooms Club is a equal opportunity employer and is a premier wedding destination specializing in wedding suits, dedicated to providing exceptional service and high-quality attire for grooms and wedding parties. We take pride in offering customers a memorable and stress-free shopping experience.
Position Overview:
We are seeking a dynamic and customer-focused individual to join our team as an E-Commerce Associate. The ideal candidate will be responsible for handling customer inquiries via phone and email, managing wedding groups, efficiently packaging orders using Shopify, and providing outstanding in-store assistance in our Paramus, NJ location.
Key Responsibilities:
Customer Communication:
- Professionally and promptly handle customer inquiries through phone and email.
- Provide product information, sizing guidance, and styling assistance with order-related queries.
- Be able to accurately fit the customer and provide recommendations for alterations.
- Ensure a positive customer experience by addressing concerns and resolving issues
Order Processing and Packaging:
- Utilize Shopify to process and fulfill online orders accurately.
- Ensure orders are packaged securely and in a presentable manner for shipment.
- Coordinate with the warehouse team to manage inventory and monitor stock levels.
Large Wedding Groups:
- Work closely with wedding parties to coordinate and fulfill bulk orders.
- Provide personalized assistance to ensure the wedding group's unique needs are met.
- Maintain clear communication throughout the order process.
Fitting and Styling In-Person Customers
- Greet customers as they enter the store and assess customers' needs and preferences regarding suits and style
- Assist customers in selecting appropriate styles, colors, and sizes
- Provide guidance on fabric choices and suit accessories
- Take accurate measurements for tailoring purposes
- Offer insights on current fashion trends and styling tips
- Handle any inquiries or concerns regarding the suits or the purchasing process
- Process transactions through Shopify POS system
- Ensure customer satisfaction by addressing any post-purchase concerns or alterations
Shift Requirements:
- 35-40 hours per week
- Overtime may be offered
- At least 2 closing shifts per week
- Must be able to work Saturdays 10 a.m. - 9 p.m.
- Must be able to open Fridays
Expectations
- Preferred but not required: Experience in men's retail
- Required: Familiarity or Experience with Shopify
Skill Requirements
- Effective Communication
- Problem Solving
- Positive Attitude
- Strong Grammar Skills
- Strong Conversational Skills
- Effective Time Management
- Tech Savvy
- Patience
- Attention To Detail
- Up-Selling and Cross-Selling Skills
Benefits
- Generous PTO Policy
- Employee Discount
- Health Insurance
- 401k Plan
- Annual Performance Bonus
- Morning, Afternoon, and Evening Shifts Available
- Must be able to work Saturdays 10:00 am - 9:00 pm
35-40 Hours Per week