Job Description
Job Description
This position is situated at the main desk on the first floor and serves as the primary source of
information and initial contact for students, alumni, faculty, employers, visitors, and staff regarding the advising and educational programs, career fairs and employer events of the office. As a member of the larger MCS Administrative Team, this position provides “first line” coverage and overall support in a complex office serving diverse populations of students, alumni, employers, and other stakeholders.
Job Specific Responsibilities
Responsibilities include but are not limited to:
• Maintains up to date knowledge on full breadth of MCS programs, services, and resources.
Delivers quality customer service by providing accurate information and personalized assistance
in a high-volume environment in person, via e-mail, and over the phone. Follows, communicates
and carries out office policies.
• Replies to and directs emails in the general office inbox from students, alumni, and employers,
utilizing templates and office standards of practice.
• Creates a warm, welcoming environment in person and virtually. Greets visitors and callers,
identifies needs and offers direct assistance or refers to appropriate MCS resources or contact.
• Assists students with check-in and printing during MCS afternoon drop-in hours.
• Helps students and alumni access and use MCS electronic resources, including online platforms.
• Works with the Employer Engagement Team to process and maintain internships and job
opportunities in appropriate databases.
• Provides event support, including ensuring event information is accurate across platforms, and
coverage for in-person events.
• Ensures a timely and accurate flow of communication among staff as well as between staff and
students, employers, and visitors.
• Manages reception and event spaces including setting up furniture (e.g. chairs in rows or tables
and chairs), restocking coffee and office supplies, and maintaining neat lobby.
• Performs office event and administrative support and other duties as assigned.
Basic Qualifications
Three years of administrative experience required. Education beyond high school may count towards
experience. Working knowledge of MS Office applications, specifically MS Word and Excel.
Desired Qualifications
BA/BS preferred. Must enjoy providing a high level of customer service in person and over the phone,
willingness to "go the extra mile." Flexible team player with positive attitude and excellent problem-
solving
Company DescriptionDella Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.
Company Description
Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.