Employee Benefits Client Service Representative

Job Description

Job DescriptionDescription:

Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being as an Employee Benefits Client Service Representative.

In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries resolving issues as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let's create incredible client experiences together!

Your role will involve wearing many hats, including:

• Manage Employee Benefit Enrollments: Accurately process new enrollments, changes, and terminations within required timelines.
• Enrollment Verification & Follow-Up: Confirm enrollments are successfully transmitted to insurance carriers using multiple system platforms.
• Employee Benefits Support: Respond to employee benefit questions during open enrollment and throughout the year, including ID card requests and coverage inquiries, with a standard turnaround of 24–48 hours.
• Carrier & COBRA Coordination: Serve as a point of contact between employees, COBRA participants, and insurance carriers to resolve claims, eligibility, and service issues.
• Inbox & Case Management: Monitor the benefits advocacy inbox, track requests, and document all actions accurately in internal systems.
• Client Service Excellence: Provide professional, responsive, and solution-oriented support to both internal teams and external clients.
• Open Enrollment Communications: Assist with the creation and distribution of clear, accurate employee communications, including Open Enrollment materials and benefit guides.

At Wilshire Benefits Group, we offer a robust and competitive benefits package and an award-winning work environment. We believe in celebrating your achievements, fostering a fun and inspirational work environment, and providing the support you need to shine. Ready to join the team and become a contributor to our intentionally-different approach? Apply now!

Requirements:

Our ideal candidate will bring the following skills and abilities to the role:

• Experience in Employee Benefits: At least 1 year of hands-on experience working with employee health insurance benefits or benefits administration.
• Customer Service Excellence: Demonstrated commitment to providing high-quality, professional service to employees, clients, or plan participants.
• Accuracy & Data Management: Strong data entry skills with a proven ability to work accurately with detailed, sensitive information.
• Client Support Experience: Prior experience responding to employee or client inquiries via email or ticketing systems while meeting service-level expectations.
• Organization & Follow-Through: Ability to consistently track requests, document actions in internal systems, and manage multiple priorities effectively.
• Independent & Team-Based Work: Comfortable working independently while also collaborating with a team to meet varying client needs.
• Written Communication Skills: Ability to create, edit, and proofread professional documents and communications.
• Technology Proficiency: Proficient in Microsoft Word, Excel, and PowerPoint; experience with Adobe products preferred.
• Onsite Availability: Willing and able to work onsite as required.
• Education: Bachelor’s degree preferred or equivalent relevant experience.
• Licensing (Preferred): Active Life and Health insurance license is a plus.
• Benefits Systems Experience (Preferred): Familiarity with Employee Navigator or similar benefits administration platforms strongly valued.
• Design Tools (Nice to Have): Experience with Microsoft Publisher or similar desktop publishing is helpful but not required.