Job Description
Job Description
About NMG:
Nationwide Marketing Group works on behalf of thousands of independent appliance, furniture, bedding, electronics, specialty electronics, custom installation and rent-to-own dealers helping them grow their businesses and thrive on their own terms. With more than 5,000 members operating some 14,000 storefronts, Nationwide Marketing Group is the largest buying, marketing and business support organization of its kind, representing billions in combined annual sales across the membership. For over 50 years, our organization has remained committed to the independent channel, empowering members with the scale, sophistication and efficiencies they need to compete while delivering the unmatched business intelligence, tools and resources required to win in an ever-changing business environment. To learn more, visit our website at nationwidegroup.org or Nationwide Marketing Group LinkedIn
Why You Want to Work Here:
At Nationwide Marketing Group, we believe our strength comes from the diversity of our people and the communities we serve. We’re committed to building teams where every individual feels valued, included, and supported to do their best work. We know that different voices and perspectives don’t just make us stronger—they help us serve our members better.
But culture at NMG goes beyond our commitment to diversity and inclusion. We’re a community built on collaboration, respect, and a shared drive to help independent businesses thrive. Here, you’ll be part of a team that celebrates wins together, tackles challenges head-on, and invests in both professional and personal growth.
NMG is proud to be an equal opportunity employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. If you need reasonable accommodations during the hiring process, please let us know—we’ll work with you to ensure you have the support you need.
What We'll Do For You:
- Competitive base pay and performance bonus, dependent on role.
- Medical, Dental, Vision with low cost coverage options
- Employer Paid Basic Life/AD&D
- Employer Paid Short-Term and Long-Term Disability
- MetLife supplemental insurance benefit options
- Matching 401K with 100% vesting
- Open PTO Policy, Paid Holidays, Paid Maternity/Paternity to help you balance work and personal life
- Rewards platform -- earn & redeem points for merch
- Business casual work environment
- Discounts Program on Electronics, Cells Phones, Health & Wellness, Travel, Entertainment, Home & Auto, Pet Insurance and more!
Job Location: Chester Springs, PA or Winston-Salem, NC; Hybrid Work Model
Position Summary:
You’re the type of person who takes pride in keeping details organized, systems running smoothly, and people feeling supported. You enjoy balancing structure with variety: one day you’re helping a member solve an issue, the next you’re preparing event registrations or updating a platform. You thrive in fast-moving environments, stay calm under competing priorities, and naturally build strong relationships through clear communication and follow-through.
As a Member Services Coordinator, you’ll be the go-to partner for members and internal teams alike. From onboarding new members and maintaining databases to coordinating events and managing digital platforms, you’ll ensure our members have what they need to succeed. Your mix of organization, adaptability, and people skills will directly contribute to the success of the Custom Integration team.
Job Responsibilities:
- Serve as the first point of contact for member questions and support needs, ensuring a positive experience.
- Manage and maintain member platforms, including MemberNet, CEDIA Academy, AVIXA, and Slack, by creating user accounts, updating content, and troubleshooting access.
- Coordinate new member onboarding by entering data, preparing communications, and distributing announcements.
- Support event preparation and execution, including registration, communication, and on-site assistance.
- Process and track invoices for membership, events, and programs.
- Maintain accurate member directories, databases, and program book updates.
- Partner with internal teams to provide reporting, resources, and communications that strengthen member relationships.
Qualifications:
- Associate’s degree in business, communications, or related field (or equivalent work experience).
- 2–3 years of administrative, customer service, or membership support experience preferred.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent communication and interpersonal skills with a member-first mindset.
- Comfortable learning new technology platforms and proficient in Microsoft Office.
- Ability to work independently in a fast-paced environment while collaborating across teams.
Job Competencies:
- Member-focused mindset: Puts the needs of members first and delivers a positive, solutions-oriented experience.
- Organized & detail-oriented: Keeps information accurate, manages multiple priorities, and follows through reliably.
- Adaptable: Comfortable shifting between tasks, learning new tools, and adjusting to changing priorities.
- Clear communicator: Strong written and verbal communication skills with the ability to explain information simply.
- Collaborative: Works well with peers and internal partners to support common goals.
- Tech-savvy: Quick to learn and navigate new software, platforms, and tools.
- Proactive problem solver: Anticipates needs, identifies issues early, and takes initiative to resolve them.
Work Environment:
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of the workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds.
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.