Job Description
Job Description
At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.
Fuze Health's foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.
Lead Pharmacy Technician
The Lead Pharmacy Technician at Fuze Health serves as a key operational leader within the pharmacy team, overseeing daily technician workflows, ensuring accuracy and efficiency in prescription fulfillment, and supporting Pharmacy Operations leadership in driving team performance. This role is responsible for maintaining high-quality patient care, ensuring regulatory compliance, optimizing inventory management, and mentoring pharmacy technicians across the respective FuzeRx location
Key Responsibilities:
- Leadership & Team Coordination: Provide daily guidance and direction to pharmacy technicians, supporting efficient workflows, high-quality service, and a collaborative team environment. Assist with task prioritization and serve as a point of contact for workflow-related questions.
- Fulfillment Oversight & Accuracy Assurance: Oversee and participate in prescription picking, filling, packing, and delivery preparation to ensure accuracy, timeliness, and adherence to pharmacy practice guidelines and medication safety standards.
- Regulatory Compliance & Documentation Integrity: Ensure compliance with state and federal pharmacy regulations, technician scope-of-practice requirements, and company policies. Maintain and audit accurate patient records, prescription documentation, and controlled processes as applicable.
- Operational Coordination: Coordinate daily pharmacy operational tasks, including medication fulfillment, refill authorization workflows, delivery scheduling support, and cross-team communication to ensure smooth and timely operations.
- Quality Assurance & KPI Support: Monitor technician productivity and accuracy, support evaluation of key performance indicators, and contribute to process improvements that enhance efficiency, safety, and patient satisfaction.
- Training & Technician Development: Train, mentor, and support pharmacy technicians, including assistance with onboarding, system training, and reinforcing best practices and standard operating procedures.
- Cross-Functional Collaboration: Partner with pharmacists, operations, logistics, and other internal teams to improve workflows, resolve issues, and support a positive and seamless patient experience.
- Patient Confidentiality & Safety: Ensure all staff follow HIPAA and confidentiality standards, promoting a culture of patient safety, data integrity, and ethical practice.
- Operational Excellence & Continuous Improvement: Proactively identify workflow enhancements, support adoption of new tools and technology, and contribute to an efficient, organized, and high-performing pharmacy operation.
Required Experience & Qualifications:
- 2+ years of experience as a pharmacy technician (required).
- Previous lead or senior technician experience in a retail, specialty, or high-volume pharmacy setting (preferred).
- Active, clear, and unrestricted Pharmacy Technician license in your state of residence.
- Strong understanding of pharmacy laws, medication safety practices, and technician-level responsibilities.
- Demonstrated ability to lead teams, train staff, and support high-volume operations.
- Proficiency with pharmacy technology systems and willingness to learn new tools.
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Excellent communication and interpersonal skills with the ability to collaborate across teams.
- Ability to stand for long periods, work at a computer for extended durations, and lift up to 25 lbs.
- Strong commitment to patient care, confidentiality, and operational excellence.
Benefits:
The compensation range for this position is $25.00-$28.00/hour, in addition we offer a range of benefits including:
- Health, dental & vision insurance
- 401k Matching contribution
- Personal time, sick time, and paid time off
- Wellness/lifestyle account
At Fuze Health, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive. Read our Candidate Privacy Policy.