Operations Specialist (Air Freight Import/Export)

Job Description

Job DescriptionOperations Specialist (Air Freight Import/Export)

About the Client:

Our client is a fast-growing, team-oriented freight forwarder specializing in domestic expedited air and ground shipments. They value hands-on operational expertise, accountability, and a collaborative work style.

About the Role:

This role is for candidates with real experience in Air Import or Export operations, especially those who have actively quoted, routed, and dispatched domestic airfreight or time-critical shipments. It can suit a strong operator or someone ready for a player-coach leadership role.

Key Responsibilities:

• Execute and manage domestic expedited shipments, including airfreight, dedicated trucks, straight trucks, and sprinter vans.
• Quote, route, book, and dispatch shipments while ensuring timely and cost-effective delivery.
• Utilize airfreight carrier networks, airline routing knowledge, and dispatching best practices to optimize moves.
• Integrate ground brokerage resources when needed to support airfreight operations.
• Communicate directly with airlines, ground agents, carriers, and customers to coordinate end-to-end shipments.
• Verify routing, carrier cut-off times, equipment availability, and pricing accuracy.
• Manage costing, billing, and pricing steps for each move.
• Maintain strong relationships with carriers, vendors, and internal teams.
• Work effectively in a time-sensitive, detail-driven environment with high accountability.
• (If applicable) Lead or help develop an airfreight or brokerage desk as a hands-on player-coach.

Qualifications:

• Experience in domestic air freight forwarding, not trucking, warehousing, or parcel backgrounds.
• Strong knowledge of airfreight routing, quoting, dispatching, and expedited operations.
• Ability to confidently manage complex or urgent shipment scenarios.
• Bonus: Experience with WorldTrack TMS, 7L, or direct airline booking systems.
• Strong communication, organization, and problem-solving skills.

Salary and Benefits:

• Competitive base salary + commission opportunities.
• Medical, dental, vision, 401(k), and paid vacation.
• Casual, team-oriented work environment with growth potential.