Job Description
The Warehouse Operations Supervisor is responsible for overseeing daily warehouse activities, ensuring efficient operations, and maintaining high standards of safety, quality, and productivity. This role leads a team of warehouse associates and coordinates inbound, outbound, and inventory processes within a fast-paced logistics environment.
Key Responsibilities
Operations Management
- Supervise daily warehouse operations including receiving, picking, packing, shipping, and returns
- Ensure on-time and accurate order fulfillment aligned with customer requirements
- Monitor workflow, staffing levels, and productivity to meet operational KPIs
- Coordinate with transportation, customer service, and inventory control teams
Team Leadership
- Lead, train, and develop warehouse staff (pickers, packers, forklift operators)
- Conduct daily shift meetings and communicate performance expectations
- Enforce company policies, SOPs, and safety procedures
- Manage attendance, scheduling, and performance evaluations
Inventory & Quality Control
- Ensure accurate inventory transactions and cycle counts
- Maintain compliance with client-specific requirements (including cGMP, FDA, or food-grade standards when applicable)
- Investigate and resolve inventory discrepancies
- Support continuous improvement initiatives
Safety & Compliance
- Enforce OSHA safety standards and company safety programs
- Ensure proper use of PPE and safe operation of equipment
- Conduct safety audits and incident investigations
- Maintain a clean and organized warehouse (5S standards)
Systems & Reporting
- Utilize Warehouse Management Systems (WMS) for tracking and reporting
- Monitor KPIs such as productivity, accuracy, and on-time shipping
- Prepare operational reports and provide updates to management
Qualifications
Education & Experience
- High School Diploma or GED required; Associate’s or Bachelor’s degree preferred
- 3–5+ years of warehouse or logistics experience
- 1–2+ years of supervisory or team lead experience
- Experience in 3PL or high-volume distribution environment preferred
Skills & Competencies
- Strong leadership and team management skills
- Knowledge of WMS systems (e.g., SAP, Manhattan, or similar)
- Understanding of inventory control and warehouse processes
- Familiarity with OSHA safety regulations
- Experience with forklifts, RF scanners, and material handling equipment
- Bilingual (English/Spanish) preferred in South Florida markets