Job Description
Behavioral Health Case Manager
Job Summary:
- Provides care management services to specific population eligible for Health Home services. Provides information, referrals, consultation and/or care management on health and psychosocial issues.
- This position works with substantial independence in the field, with consultation available from Clinical Team Lead and/or Supervisor, as needed.
- Receives referrals of members for Health Home services from internal and external sources.
- Contacts referral and addresses any urgent /emergent issues and schedules an appointment for a face to face intake.
- Develop a plan of care with members and involved providers.
- Develops therapeutic relationship with member utilizing person centered interventions based on the member’s level of activation and presenting conditions
- Disseminates this information to all individuals who are involved in members’ care, as approved by member.
- Determines need and makes recommendations for continuation of or change in services
- Seeks out consultation/information for complex medical, behavioral health or psycho-social, as needed.
- Collaborate with other members of team related to member needs, barriers to care and outcome enhancement strategies.
- Travel as needed for home visits and community activities.
Behavioral Health Case Manager Background:
- Bachelor's Degree in Social Work, Counseling or related field with a minimum of 2 years’ experience in a community outreach
- A combination of training and education that meets the above knowledge and skill level OR Credentialed Alcohol and Substance Abuse Counselor (CASAC) with a minimum of 3 years’ experience in a community outreach or equivalent position
- Knowledge of and ability to work collaboratively with providers and county/community health and human services.
- Ability to demonstrate excellent communication skills both oral and written as well as strong interpersonal skills.
- Proven ability to work independently and to be able to manage time appropriately
- Must have intermediate to strong computer skills.
- Must be willing and able to travel in assigned area.