Job Description
Job Description
Mitchell Heating and Cooling | Rolesville NC
Join a Company That Puts People First
We are a family-owned company that has proudly served the Raleigh area since 1973. Unlike many HVAC companies, we have remained under the same ownership since day one, providing the stability, consistency, and personalized service that our customers have come to trust. Our long-standing commitment to the community has helped us build lasting relationships with both our customers and employees.
Office Assistant
Pay: $20.00 - $24.00 per hour, depending on experience
Hours: 9:30am to 6:00pm | Hours are flexible
Schedule: Monday through Friday, with occasional Saturdays during peak season
What You Will Be doing:
- Answering in coming calls - first point of contact for customers and homeowners calling in for service
- Supporting out field technicians with information they require
- Dispatch service technicians and schedule service calls
- Coordinate and schedule annual and routine maintenance visits
- Follow-up with customers about parts and scheduling
- Maintain accurate customer records and keep our database current
- Log warranties and rebates
- Using Service Titan daily to manage scheduling and communications
What We Provide and Benefits:
- Medical insurance
- paid vacation
- paid holidays
- 401K with company match
- Top of the line Technology
- Work for a company that values its team like family
- Opportunities to expand your skills, take on new challenges, and work with a supportive team
- Over 50 years in business with a stellar reputation! We are expanding our office team
What We Are Looking For:
- 2 + years of experience as an office assistant, or schedule coordinator, dispatcher, project coordinator, or similar office experience
- Excellent customer service skills
- Intermediate to advanced Microsoft Office experience
- Organizational skills and high attention to detail
- Experience working in the service industry desired
- Knowledge of the HVAC industry is recommended but not required
- High school diploma or equivalent
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.