Administrative Assistant/Receptionist

Job Description

Job Description

The Administrative Assistant/Receptionist plays a vital role in maintaining smooth front desk operations and delivering excellent customer service. This position is primarily based in the reception area and supports the organization by managing communications, scheduling appointments, and coordinating office activities. Reporting to the HR Manager, Operations Manager, or Office Manager, the role requires proficiency with Microsoft Office Suite, Google Workspace, proprietary CRM, and scheduling software.

Responsibilities

• Perform reception duties, including greeting visitors and managing the front desk
• Schedule and coordinate appointments and meetings
• Enter and maintain accurate data and records
• Manage document filing and distribution
• Handle customer inquiries and provide excellent service
• Answer and direct phone calls efficiently
• Distribute incoming and outgoing mail
• Coordinate general office activities ensuring smooth operations
• Maintain organized record-keeping systems

Preferred Qualifications

• Minimum of 1 year in administrative support roles
• High school diploma or equivalent
• Proficient in Microsoft Office and calendar management tools
• Experience with customer service and multitasking
• Strong communication, organization, and problem-solving skills
• Data entry accuracy and attention to detail