Job Description
Job Description
Summary:
The Account Manager plays a critical role in fostering relationships with key house accounts, re-engaging lost business, and delivering exceptional customer service. This position is responsible for proactive outreach, strategic account management, and administrative support to drive sales growth and enhance business operations.
Schedule: Mon-Fri, 8am to 5pm
Compensation: $60,000 - $70,000 annually
Duties and Responsibilities:
- Maintain and strengthen relationships with top house accounts by conducting monthly check-in calls to ensure high-quality customer service, address concerns, and identify opportunities for growth.
- Serve as the main point of contact for inbound calls and emails from clinics, providing timely responses to inquiries, protocol changes and questions related to house accounts.
- Proactively reach out to lost or slowed accounts to assess their needs and work hand in hand with the Business Development Managers to facilitate re-engagement.
- Accurately update and maintain accounts in Systoc, ensuring that all client information remains current.
- Complete and submit win-back forms for the Business Development Managers, documenting company details, key contacts and other relevant account information to support the re-engagement process.
- Additional duties as assigned.
Qualifications:
- Prior experience in inside sales, customer service, or account management preferred.
- Strong communication and interpersonal skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to multitask, stay organized, and meet deadlines.
- Self-motivated, proactive, and capable of working independently and collaboratively.