Job Description
Job Description
We are seeking a Call Center Sales Representative to join our team! You will be responsible for helping customers by providing product and rental information.
Nationwide Waste Service is a fast growing, dynamic company with a great work environment. We offer a variety of portable sanitation solutions to customers throughout the United States. Our waste services include the rental of portable toilets and sinks, luxury restroom trailers, construction trailers, dumpsters, temporary fencing, holding tanks and more.
https://nationwidewasteservice.com
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Slaes Representative. In this role, you will be responsible for providing exceptional customer service and sales support to our clients. This inside sales position is for an energetic, aggressive self-starter who is capable of managing heavy inbound/outbound phone contact with existing and prospective clients nationwide. The position requires excellent organization, computer and phone skills and the ability to achieve sales goals.
- Answer incoming calls, generate sales and respond to customer inquiries in a professional and timely manner
- Source new sales opportunities through inbound calls and outbound cold calls and emails
- Provide information about products and services, including pricing and availability
- Assist customers with placing orders, processing payments, and resolving any issues or concerns
- Utilize computer systems (Salesforce) to accurately enter and update customer information
- Follow up with customers to ensure their needs have been met and provide additional assistance as needed
- Collaborate with team members to achieve departmental goals and maintain a positive work environment
Skills:
- Strong customer service skills with the ability to effectively analyze and communicate information
- Proficiency in data entry and navigating computer systems
- Knowledge and experience using Salesforce is a plus
- Ability to multitask and prioritize tasks in a fast-paced environment
- Excellent problem-solving skills and attention to detail
- Bilingual abilities in other languages are an asset
If you are looking for a rewarding opportunity to contribute to a dynamic team while providing exceptional service to customers, we encourage you to apply. Please note that this position is based in a call center environment.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills