Customer Service Representative/Office Clerk: Part-Time ($13/hr)

Job Description

Job Description

SUMMARY

We are looking for a dedicated csr/office clerk to assist with the rendering of clerical duties including, but not limited to, typing, handling money, telephone service and impoundment, inspection, and release of vehicles in the care and custody of the Vehicle Impound Facility. This position is part-time at $13/hour.

QUALIFICATIONS

• Previous clerical, customer service, and cash handling experience.
• Must be able to operate computer, various software programs such as Outlook, Excel, Word, and Publisher. The ability to communicate via email and telephone.
• Must be at least 18 years of age.
• Possess a valid Driver License
• Must pass background check
• Must pass a drug screen

DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Remain knowledgeable of laws, policies, and procedures governing the Vehicle Storage operations.
• Impound vehicles following prescribed procedures and enter this information into TOPS in an accurate and timely manner.
• Release vehicles following prescribed procedures and ensure an accurate accounting of all charges against the vehicle is collected.
• Maintain an accurate accounting of money and charges collected during the assigned shift.
• Provide competent, courteous service to the public.
• Provide accurate information and directions over the telephone using prescribed telephone procedures.
• Maintain responsibility for the completion of necessary reports and forms required in the performance of their duties.
• Update information in TOPS when applicable.
• Document all citizen complaints concerning the unit.
• Work with all city police units in the placing and removing of “Holds” on certain vehicles impounded at the storage facility.

DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of TOPS towing/inventory software preferred.
• Knowledge of auction operations.
• Knowledge of impound/lien process.
• Knowledge of English language for spelling and proper word usage.
• Bilingual (Spanish speaking preferred).
• Skill in multi-tasking, coordinating simultaneous mental, manual and visual activities.
• Skill in observing situations analytically and objectively and relaying details accurately.
• Ability to speak clearly and concisely.
• Ability to work independently
• Ability to maintain an organized work area ensuring accurate completion of responsibilities.
• Ability to establish and maintain effective working relationships with customers and co-workers.
• Ability to meet attendance schedule with dependability and consistency.
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals.
• Ability to solve problems.

LANGUAGE SKILLS

Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to speak and communicate well with customers. Spanish speaking preferred.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal. Ability to deal with problems involving several concrete variables in standardized situations. Ability to recognize when assistance or additional tools are needed as determined by the type of assignment.

PHYSICAL DEMANDS

Individuals may need to sit or stand as needed. May require standing for prolonged periods. May require reaching above shoulder heights, below the waist or lifting as required for duties. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.

WORK ENVIRONMENT

Duties are performed primarily indoors in an office setting.

This job description is intended to indicate the basic nature of the position allocated to this position and examples of typical duties that may be assigned, other duties may be assigned as needed.