Healthcare Billing Specialist

Job Description

Job Description

Position Summary
An Inbound Patient Account Services Specialist advocates for the patient and portrays “Putting People First” by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review.

We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.

Key Responsibilities of the Inbound Patient Account Services Coordinator:

• Develop a deep understanding of Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services.
• Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
• Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
• Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
• Record, review, and take next steps to follow-up and resolve patient concerns.
• Gather and examine patient information to determine eligibility for payment plans.
• Meet call center metrics that include call volume and call quality.
• Use technology to effectively liaison with other departments across Specialty.
• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

Required Qualifications:

• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
• Minimum 1 year experience performing healthcare reimbursement, medical insurance/billing or related work.
• Minimum 1 year experience working with healthcare reimbursement systems.
• Ability to prioritize daily tasks.
• Working knowledge of medical terminology.
• Customer service skills with the ability to work in a team environment.
• Experience with computers, including 1+ years working with Microsoft Word, Outlook, Excel and good typing skills.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Ability to offer emotional support and empathy.
• Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday).Training will be M-F 9:00 AM-5:30 PM for 3 weeks)

Preferred Qualifications:

• 1 year experience in healthcare billing, collections practices, and/or infusion services.
• 1 year experience in pharmacy billing and reimbursement.

Education
Verifiable High-school diploma or GED required.

Enable Skills-Based Hiring No Qualification

Company DescriptionComputech Corporation has over 25 years of experience providing contract, temporary, and direct-hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), Engineering, Medical, Professional, Finance, Administrative, Light and Heavy industrial, Manufacturing, and other workforce needs.

Company Description

Computech Corporation has over 25 years of experience providing contract, temporary, and direct-hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), Engineering, Medical, Professional, Finance, Administrative, Light and Heavy industrial, Manufacturing, and other workforce needs.