Dispatcher

Job Description

Job DescriptionDescription:

Ready to be recognized and rewarded for your hard work?

At WireNut, our team members are the foundation of our success. Through our core values of family, care and grow, we enrich lives through trust in the trades. Leading us to make it a priority and show our appreciation every day. We offer industry-leading pay, a company vehicle you can take home, consistent year-round work with no seasonal layoffs, and a generous PTO and sick leave package. Join a company where your growth and career development truly matter.

WIRENUT INVESTS IN YOU!

Who we are:

Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year.

What You’ll Do

As a Dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.
You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. Additionally, you schedule permits and inspections.
Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

Basic Requirements (Required Skills/ Experience):

• Electrical experience Preferred but not required
• Efficiently scheduling technicians on jobs
• Assisting technicians dispatch to their jobs
• Scheduling customers for services that have been quoted
• Rescheduling non-emergency appointments when emergency appointments arise

Job Type: Full-Time

Compensation: $20.00/hr + monthly bonus

Compensation based on performance measured in metrics on monthly scorecards

Benefits:

• Competitive Compensation – Paid Weekly
• Comprehensive Medical, Dental, and Vision Insurance
• PTO AND Sick time package
• 401(k) Plan
• Company Holidays (Office Closed)
• Life Insurance
• Legal Shield
• Disability

Perks:

• Company sponsored events:
  • I.e.- Quarterly banquets, Fun off site events, Food contests, etc.

Requirements:

• Excellent customer service and phone skills
• Proficiency with Microsoft Office
• Ability to type 35-45 WPM
• Ability to pass a background and drug test