Job Description
Job Description
Customer Service Specialist
We are seeking a highly skilled and motivated Customer Service Specialist to lead our customer service team and enhance our commitment to delivering exceptional service. The ideal candidate will possess a deep understanding of customer service principles and practices, as well as a proven track record of managing teams in a fast-paced environment. This pivotal role requires a proactive approach to problem-solving and a passion for ensuring customer satisfaction at every touchpoint. The Customer Service Specialist will develop and implement effective customer service strategies, fostering a customer-centric culture throughout the organization. As a key member of our management team, you will work closely with various departments to align our service goals with overall business objectives. Your ability to analyze performance metrics and derive actionable insights will be essential to drive continuous improvement and elevate the customer experience. If you are a results-oriented leader with exceptional communication skills and a dedication to excellence, we invite you to apply and join us in our mission to deliver outstanding service to our clientele.
What you will do:
- Serve as the primary point of contact between Iwis and our customers
- Process purchase orders and quotations with precision
- Handle inside sales responsibilities and respond to inquiries via phone/email
- Resolve customer issues with empathy and efficiency
- Ensure timely deliveries and maintain accurate customer accounts
- Collaborate with Regional Sales Managers to support key accounts
- Assist colleagues and contribute to continuous improvement initiatives
What you bring:
- Strong written and verbal communication skills
- Excellent time management and organizational abilities
- Sharp attention to detail and multitasking prowess
- Product knowledge and problem-solving mindset
- Proficiency in Microsoft Office; SAP, Sharepoint, Smartsheet or ERP experience a plus
- Flexibility, interpersonal finesse, and a team-first attitude
Company Descriptioniwis drive systems, LLC produces over 60 million components every day, including some of the world’s most precise chains,
sprockets, and drive components for many of the world’s most demanding industries including food and beverage, cement & aggregate, automotive, logistics, agriculture, steel and packaging.
iwis now offers 95,000 unique products from 32 locations around the globe, including a USA headquarters in Whitestown, Indiana. Despite continuing to evolve, iwis’ guiding principles of unmatched technical knowledge, a commitment to excellence, and a spirit of innovation still remain.
Company Description
iwis drive systems, LLC produces over 60 million components every day, including some of the world’s most precise chains,\r\nsprockets, and drive components for many of the world’s most demanding industries including food and beverage, cement & aggregate, automotive, logistics, agriculture, steel and packaging.\r\n\r\niwis now offers 95,000 unique products from 32 locations around the globe, including a USA headquarters in Whitestown, Indiana. Despite continuing to evolve, iwis’ guiding principles of unmatched technical knowledge, a commitment to excellence, and a spirit of innovation still remain.