Job Description
Job DescriptionStrategic Scheduler Gas Operations & Customer Logistics
This is a long term contract opportunity.
Are you a master of the calendar with a knack for navigating complex logistics? Our Outbound Contact Center is looking for a meticulous, high-energy Strategic Scheduler/Customer Service Representative to join our Gas Operations team.
In this role, you aren't just booking appointments; you are the engine that keeps our service technicians moving and our customers happy. This is a fast-paced, professional environment where your ability to solve puzzles in real-time is not just appreciatedits essential.
What Youll Do
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Master the Schedule: Orchestrate a high volume of gas operation appointments, balancing technician availability with customer needs.
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Be the Voice of Reliability: Handle inbound and outbound calls with a professional, helpful "can-do"attitude.
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Solve Problems on the Fly: Reschedule and resolve conflicts swiftly to ensure a seamless service experience.
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Navigate Regulations: Apply your understanding of service systems and legal safety regulations to every booking.
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Lead & Mentor: Share your expertise by helping train entry-level schedulers as you grow within the team.
What You Bring to the Table
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Communication Skills: An excellent phone manner and the ability to use scripts as a foundation for genuine, helpful conversation.
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Detail-Oriented Mindset: You catch the small things that others miss, ensuring every appointment is logged accurately.
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Tech Savvy: Proficiency in Microsoft Office (Word, Excel, Outlook) and an ability to navigate database systems like Access.
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Goal-Driven Energy: You thrive on meeting personal targets and contributing to team-wide success.
Qualifications
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Education: High school diploma or GED required.
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Experience: Previous experience in a high-volume call center or scheduling environment is a major plus.
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Aptitude: A quick learner who can grasp complex service systems and safety mandates.
Why Join Us?
We offer a professional, collaborative culture where your input is valued and your career growth is encouraged. If you have a passion for helping people and love a fast-paced challenge, we want to hear from you.
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PandoLogic. Keywords: Customer Service Representative, Location: Detroit, MI - 48226 , PL: 603036839