Job Description
Job Description
Brain Trust | Agent
Position Profile
Reports To: Brain Trust | Leader FLSA Status: Full-Time Non Exempt
Summary
Brain Trust Agents operate as an ELITE team at the hub of sales, customer and retail support for ERIK'S and our affiliates. Associates service customers & staff at retail stores, shoperiks.com and shredshop.com, staff via chat, email, phone at our new Brain Trust Headquarters in Minneapolis, Minnesota.
Support includes but is not exclusive to:
Retail Sales
Web Sales
Group Sales
Retail Customer Support
Web Customer Support
Retail Staff Support
Demo Center Support
Will Call Support
Data and Order Entry
Agents are expected to be a driving sales and knowledge force in every area of our business while consistently curating and fostering experiences that not only meet but normally exceed expectations of both customers and, our staff.
Position Requirements
Experience
- Retail bicycle, ski, snowboard sales and service or, highly related experience.
Proven Skills
- Top notch closing ability
- Exceptional product knowledge
- Exceptional customer service skill
- High-level, attention to detail
- Self-motivated to continually seek out new, relevant knowledge and skills.
- Excellent verbal and written communication skills.
- Strong typing, spelling and grammar
- Strong organizational and multitasking skills.
- Strong data entry skills.
- Work well under pressure and the able to respond to continuously changing needs.
Working Conditions
- Work is performed in an office environment.
- Physical requirements include sitting for long periods of time, typing, use of general office equipment and occasional lifting up to 50 pounds while utilizing safe practices.
Compensation and Benefits
Base wage + Commission
Health
401K
Employee Purchase
Top Brain Trust Agents are expected to earn over $50,000 annually
This position profile is a representation of what is required for an employee to succeed. As company needs change, position expectations may change. It is expected that all employees complete any reasonable request that may not be listed in their job description. Employees who feel a request is unreasonable should contact Human Resources.