Job Description
Job Description
Workforce Representative Sr. – Remote Opportunity
Location: 100% Remote - Plymouth, MN preferred (must work Mountain Time hours)
Type: Contract-to-Hire (1-year)
Pay Rate: $23–$25/hour (W-2)
Schedule: Monday–Friday, 8:00 AM–4:30 PM MT
About the Role:
We're hiring a Workforce Representative Sr. to support a growing provider contact center team. This role is fully remote, but candidates must be comfortable working Mountain Time hours. You’ll join a collaborative, data-driven environment where your workforce planning and forecasting expertise will make a tangible impact.
Key Responsibilities:
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Forecast, plan, and schedule staffing needs using NICE CXone WFM tools
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Monitor workforce metrics and generate staffing and performance reports
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Analyze trends to optimize resource allocation
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Collaborate with team leads to make data-backed staffing recommendations
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Identify and resolve workforce-related issues proactively
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Contribute to continuous improvement through reporting insights
Required Qualifications:
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2–3 years of experience in workforce management (WFM) roles
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Strong experience with NICE CXone WFM platform
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Solid background in staff scheduling and forecasting
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Proficiency in data reporting and analysis
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Strong problem-solving skills and team-oriented mindset
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High accountability and ownership of tasks
Preferred Qualifications:
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Advanced understanding of CXone platform functionality
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Experience in a healthcare-related or contact center environment
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Ability to thrive in fast-paced, collaborative virtual teams
Additional Details:
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Team Size: ~45 total (1 manager, 2 supervisors, 2 unit leads, 40+ agents)
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Interview Process: 1 round via video interview
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Start Date: ASAP
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Education Required: High School Diploma or GED
Benefits through Pride Global include comprehensive healthcare (medical, dental, vision), 401(k), supplemental insurance, life and disability coverage, pet insurance, legal assistance, and employee discounts.