Sales Administrator / Customer Experience Coordinator

Job Description

Job Description

Sales Administrator / Customer Experience Coordinator

Lawless Chrysler Jeep Dodge Ram – Woburn, MA

Lawless Chrysler Jeep Dodge Ram is looking for a highly organized, detail-oriented team member to support our sales department and ensure every customer receives a consistent, high-quality experience from first contact through follow-up.

This is an entry-level role with hands-on training, clear structure, and strong earning potential as responsibilities grow.

What You’ll Do

• Serve as the first point of contact for incoming customers (phone, internet)
• Manage and track all customer communication within our CRM system
• Ensure timely and consistent follow-up for all sales leads and showroom visits
• Coordinate and distribute incoming leads to the appropriate sales team members
• Support the sales team by maintaining organized workflows and accurate records
• Greet customers professionally and create a welcoming dealership experience
• Identify gaps in communication or follow-up and proactively address them

What We’re Looking For

• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Comfortable using computers, CRM systems, and Microsoft Excel
• Reliable, consistent, and able to manage multiple tasks at once
• Customer-first mindset with a positive, professional attitude
• Motivated to learn, grow, and increase earning potential

Why Join Us

• Structured training with clear expectations and support
• Opportunity to grow into higher-level roles within sales or operations
• Competitive compensation with performance-based increases
• Fast-paced, team-oriented environment
• A role where your impact is visible every day

Apply Today

If you’re someone who thrives on organization, communication, and keeping things running smoothly, we’d love to meet you.