Job Description
Job Description
Chicken N Pickle, the hottest new entertainment concept in town, is looking for a Customer Service Agent. Our brand is that of a rambunctious, multi-generational family that works hard and plays even harder. We are driven to provide our employees with a supportive, meaningful work environment by bringing all voices to the table and providing opportunities for mentorship with career growth. We are looking for individuals to help grow our concept. If this sounds like you, we want to hear from you!
As a Customer Service Agent, you’ll provide outstanding customer service to guests while working across stores. In this role, you are responsible for answering phone calls coming in from multiple stores. These calls will range from Pickleball related questions to general property information and include getting the guest in contact with the appropriate person at their local store as needed. Additionally, you will review large pickleball reservations and inquire about converting reservations into an organized event. This role will also assist the Event Sales team by booking events as needed to supplement the local team. Events booked in this role are eligible for commission.
Responsibilities
- Demonstrate and believe in Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity and Quality
- Demonstrate and support a culture of diversity, equity and inclusion
- Answer inbound phone calls providing excellent customer service and quick responses to guest inquiries
- Direct staff at each location to inbound guest phone calls that require their assistance
- Participate in testing environments and provide feedback to help form the CNP Call Center
- Be available to work a schedule conducive to call volume needs as defined and agreed upon
- Support the Property Events program by booking vendors, ensuring successful operational execution, managing BEOs and helping maintain the playbooks
- Monitor pickleball reservations to offer pickleball reservations add ons and capture information about our guests
- Build BEOs to support any groups adding food or drinks to their event
Communication:
- Ensure local teams are aware of guests phone calls that require a follow-up and responses are handled timely
- Communicate with the Event Hostess and Event Manager on property event details, changes/updates to allow for successful event execution by Operations
- Maintain and ensure property event BEOs have all the required information in a timely manner
- Communicate any changes/updates for property events to Operations to set them up for success
- Attendance in BEO meetings as needed
Character Traits:
- Eager to learn new skills
- Contribute to a collaborative environment
- Maintain a calm, even-tempered, customer-focused demeanor
- Understand processes and the ability to find information quickly
- Ability to work for and lean into a start-up mentality
Requirements
- 2+ years experience in hospitality, restaurant or entertainment venue focus on events
- Ability to work in a fast-paced environment requiring multi-tasking and problem solving
- Excellent self-accountability for high personal standards of conduct and professionalism
- Flexible in approach; can readily adapt to business and team needs and changes
- Process oriented, highly organized, fast and accurate and able to work under pressure
- Excellent interpersonal and people skills as well as verbal and written communication skills
- Excellent computer skills and ability to learn new software programs
- Working evenings, weekends and holidays may be required for this position, as well as assisting in the restaurant on an as-needed basis.
Benefits
Competitive Pay
Medical, Dental & Vision Coverage
Life Insurance
401K with company match
Vacation time
Discounted dining