Job Description
Job DescriptionSalary:
Become a Claims Associate at our independent insurance agency and contribute to a collaborative, service-driven team! In this role, you will be a steady, reliable resource helping clients navigate the claims process with confidence while providing timely follow-up and clear communication every step of the way. Your attention to detail and commitment to service will play a key role in client satisfaction and retention.
Responsibilities
- Receive and process new claims for personal and commercial lines clients in-person, online, by phone, and through written communication.
- Guide clients through the claims process by explaining next steps, gathering necessary documentation, and maintaining regular communication.
- Serve as a liaison between clients, carriers, and adjusters.
- Monitor claim activity, follow up on open items, and provide updates to clients and internal team members.
- Maintain accurate and organized claim records within the agency management system.
- Collaborate with account managers and producers to support client retention and overall service excellence..
- Participate in team meetings, training, and ongoing education to stay informed on carrier processes, claims trends, and industry best practices.
Qualifications
- Strong customer service skills with the ability to communicate clearly and professionally during potentially stressful situations.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks and deadlines.
- Demonstrate sound judgment, problem-solving abilities, and strong written and verbal communication skills.
- Ability to work independently and collaboratively in a team environment.
- Proficient in technology and computer systems, including agency management systems and carrier portals.
- Insurance and claims handling experience is preferred but not required.
This position is based in our Vincennes, Indiana office.