Job Description
Job Description
Join Our Team! | Contact Center Supervisor
We are seeking committed professionals to join our team as a Contact Center Supervisor, leading customer service teams and ensuring high standards of quality and performance.
What will you do?
- Supervise daily contact center operations ensuring compliance with established processes.
- Monitor team metrics, service quality, and performance levels.
- Lead escalation management, providing guidance and ongoing coaching to ensure high team performance.
- Lead employee development, training, and performance evaluation initiatives.
- Support administrative processes, reporting, and continuous improvement efforts.
Added Value:
Opportunities to support customers in Puerto Rico and the United States, expanding your experience in a dynamic and international environment.
Requirements:
- Bachelor’s degree in related fields (Communications, Science, Business Administration, or related fields).
- 1+ year of supervisory experience.
- 2+ years of customer service experience.
- Fully bilingual (English/Spanish), required.
- Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
- Availability to supervise operations across different shifts (7:00 a.m. to 7:00 p.m.), including weekends and holidays.
Benefits:
- Specialized training
- 24/7 telemedicine services
- Wellness programs
- Medical, life, and retirement plans
- Paid time off
- Professional growth opportunities
Location: Guaynabo or Mayagüez, PR (On-site)
Employment Type: Full-time | Regular
We are an Equal Opportunity Employer (EEOC).