Job Description
Job Description
Account Manager — Amazon, TikTok Shop, Walmart (CPG)
Location: Frisco TX
Type: Full-time
Comp: $80,000–$100,000 base (DOE)
Reports to: Chief Growth Officer. Works with: Dedicated brand team (you’ll be embedded with the brand)
The role
We’re looking for a motivated, detail-obsessed Account Manager to fuel growth and flawless execution across Amazon, TikTok Shop, and Walmart for a leading consumer packaged goods (CPG) brand. You’ll run day-to-day marketplace operations, partner on sales strategy, and own results—working directly with the brand as your primary account.
What you’ll do
- Build Strategy: Own the marketplace strategy end-to-end—shape variation logic, pack/size architecture, and price & sloping; define hero SKUs vs. long-tail; and align pricing/promo guardrails to improve search rank, conversion, sales and margin, and forecasting.
- Drive performance: Deliver profitable growth at both brand and business unit levels by driving improvements across key marketplace metrics: product availability, Lost Buy Box (LBB) rate, margin performance, sell-out velocity, product mix optimization, forecast accuracy, ranking, CVR, CTR, and ROAS. Execute data-driven strategies to accelerate growth while maintaining operational excellence and alignment with quarterly and annual targets.
- Own the storefronts: Manage listings, variations, A+ content/Brand Story, Storefronts, and SEO (keywords, browse node alignment, attribute hygiene).
- Run paid media (light to moderate): Brief and QA Amazon Ads/Walmart Connect/TikTok Shop campaigns with performance partners; pull weekly insights.
- Forecasting & Availability: Forecast demand, plan FBA/FBM & WFS shipments, track availability, reconcile shortages/chargebacks/deductions.
- New Product Launches: Plan new-item set-ups (content, compliance, logistics), review packaging readiness, and execute launch playbooks.
- Solve problems fast: Triage case logs (Brand Registry, compliance, listing suppressions, LBB), escalate smartly, and close the loop.
- Reporting : Create executive-ready reporting—weekly dashboards and QBRs—paired with sharp PowerPoint presentations that synthesize results, insights/learnings, and explicit “asks” (actions, owners, timelines) to drive decision-making and accountability.
- Cross Functional Partnership: Work with Ops, Creative, Finance, and leadership to hit revenue, margin, and service-level goals.
What you’ll bring
- 3–5+ years managing Amazon (Seller Central experience mandatory) and at least one of TikTok Shop or Walmart Marketplace for a CPG brand or agency.
- Hands-on with Seller Central/Vendor Central, Walmart Seller Center, and TikTok Shop; comfort with Brand Registry, tickets, and flat files.
- Strong grasp of marketplace KPIs (ACOS/TACoS, ROAS, Buy Box %, OOS rate, CVR) and levers that move them.
- Working knowledge of inventory planning (FBA/WFS), promo calendars, and catalog hygiene (attributes, duplicates, parent/child).
- Analytical chops in Excel/Sheets (lookups, pivots) and familiarity with tools like Helium 10/Jungle Scout/Perpetua/Quartile (or similar).
- Clear, concise communication; proactive ownership; ability to thrive in a fast-moving, detail-heavy environment.
- PowerPoint expertise with ability to present strategy, results, and clear insights.
Nice to have
- Experience in Walmart Connect and Amazon DSP coordination.
- TikTok Shop creator/affiliate activation exposure.
- EDI/3PL workflows, chargeback prevention, and deductions reconciliation.
- Basic Looker/Power BI or similar BI exposure.
What success looks like (first 12 months)
- Revenue & efficiency up: Hitting quarterly growth targets while improving Availability, Forecasting accuracy, and sellout.
- Operational excellence: >98% listing health and in-stock on top SKUs; reduced chargebacks/deductions.
- Strategy: Clear strategy at a brand level and KPI tracking
- Clear comms: Stakeholders rely on your weekly scorecards and QBRs to make decisions.
In your first 90 days
- Audit catalog, tracking variation, ads, improve forecasting; deliver a 90-day plan with quick wins.
- Fix critical listing issues; stabilize top-line KPIs and in-stock.
- Stand up weekly reporting and a promo/launch calendar aligned to brand goals.
Benefits & perks
- Competitive base $80,000–$100,000, DOE.
- Health, dental, vision; PTO and paid holidays.
- Friendly culture; laptop + tools provided.
- Growth path in a high-impact, brand-embedded role.