Communications & Customer Service Associate

Job Description

Job Description

Are you a natural communicator who loves sharing stories and keeping people in the loop? Join the Washtenaw County Road Commission (WCRC) as a Communications Associate! You'll draft road advisories, keep our community informed, plan public meetings, manage social media, and support customer inquiries. If you have a way with words and a passion for community connections, we'd love to hear from you!

ESSENTIAL DUTIES AND FUNCTIONS

• Manages day-to-day road work communications including drafting and emailing road advisories, compiling weekly road work schedule, updating web pages.
• Coordinates with the engineering and operations departments on construction project communications including planning public meetings, drafting letters to impacted residents, updating project web pages, hosting virtual public meetings, etc.
• Collaborates with WCRC departments to develop and update postings on various social media platforms including Facebook, LinkedIn and Twitter.
• Provides front-line customer service support for the organization including answering calls from the road commission's main line, greeting visitors to WCRC's lobby, monitoring WCRC's general email inbox, sorting incoming mail, operating two-way radio to communicate with field staff, etc.
• Monitors WCRC's service request system daily, including entering service requests, following up with citizens as needed, assisting/training co-workers, etc.
• Assists the communications manager to implement a strategic communication plan to advance WCRC brand identity and broaden awareness of its programs, priorities and accomplishments.
• Coordinates WCRC's participation in various community events including paint-a-plow, big truck events and parades.

REQUIREMENTS

• Possession of at least an associate degree in English, journalism, communications, public relations, political science, related field or its equivalent.
• Two years of administrative support and/or communications