Job Description
Job Title: Candidate Support Administrator
Location: Tempe, AZ (Onsite)
Pay Rate: $18/hr
Contract Duration: 6 Months
Position Overview
The Candidate Support Administrator serves as a critical member of the Call Center team, supporting candidates throughout the hiring process and ensuring a seamless experience from application to first day of employment. This role is responsible for resolving candidate inquiries, removing hiring barriers, conducting virtual pre-hire appointments, and providing exceptional customer service through multiple communication channels. The ideal candidate is highly organized, customer-focused, and skilled at problem-solving in a fast-paced environment.
Key Responsibilities
- Take ownership of candidate inquiries and ensure timely, accurate resolution with a high level of urgency and customer satisfaction.
- Support candidates through inbound and outbound communications via phone, email, chat, and SMS.
- Conduct virtual pre-hire appointments and assist candidates throughout the hiring process.
- Investigate and resolve technical or process-related issues that may prevent candidates from progressing to their first day.
- Escalate and manage complex candidate concerns while maintaining a positive candidate experience.
- Communicate clearly and professionally in both verbal and written formats.
- Document candidate interactions accurately and maintain detailed records within internal systems.
- Perform administrative tasks and data entry activities related to candidate support and hiring operations.
- Participate in continuous improvement initiatives to enhance hiring processes and candidate experience.
- Collaborate with internal teams to identify trends, provide feedback, and support operational goals.
- Manage assigned tasks independently from initiation through completion.
- Perform additional duties and special projects as required by business needs.
Required Qualifications
- High School Diploma or equivalent.
- Previous experience in customer service, call center operations, recruiting support, human resources, administrative support, or a related field.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Excellent problem-solving and critical-thinking abilities.
- Strong attention to detail and organizational skills.
- Proficiency with Microsoft Office Suite and web-based applications.
- Ability to work independently and manage priorities effectively.
- Comfortable interacting with candidates through phone, email, chat, and SMS platforms.
Preferred Qualifications
- Experience supporting recruiting, onboarding, staffing, or hiring operations.
- Experience conducting virtual appointments or customer consultations.
- Familiarity with applicant tracking systems (ATS), HR systems, or contact centre software.
- Demonstrated ability to handle escalations and resolve complex customer issues.
Work Schedule
Available Shifts:
- Sunday – Wednesday, 6:30 AM – 5:00 PM (Daylight Savings: 7:30 AM – 6:00 PM)
- Wednesday – Saturday, 5:00 AM – 3:30 PM (Daylight Savings: 6:00 AM – 4:30 PM)
- Wednesday – Saturday, 6:30 AM – 5:00 PM (Daylight Savings: 7:30 AM – 6:00 PM)
Let me know if you have any questions.
Applicant Privacy Disclosure
We collect personal information from applicants during the recruiting, pre-offer, and offer process.
During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:
- Identifiers, such as name, address, and email address.
- Professional and Employment-Related Information, such as resume, work history, education, and qualifications.
- Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.
- Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.
Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.
Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.
For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy
If you do not consent to the collection of such personal information, please advise us immediately in writing at datasecurity@prideglobal.com