Job Description
Job Description
Annual salary $78,000 to $83,000 dependent on level of higher education
Employer Paid Life Insurance and Long-Term Disability
401K 5% Employer Match, 2 Years Fully Vested
14 Paid Holidays
Vacation, Sick and Personal Time
For additional information on our amazing benefits, please refer to our benefits guides on our career center page.
- Employer-paid Employee Assistance and Travel Programs
- Medical, Dental, Vision
- Voluntary Benefits
CLIENT SERVICES MANAGER
The Client Services Manager is an active member of the Valor leadership team supporting ongoing functions alongside the Valor Director, Clinical Manager, Residential Care Manager and the medical supports management team. The Client Services Manager has direct oversight of Resource Coordinators, Case Managers and Peer Support staff. Responsible for creating a positive, team-oriented program culture in accordance with Embrave’s Mission, Vision and Core Values. Maintains knowledge of and assures compliance with all Embrave and Valor policies and procedures and applicable regulatory requirements and accreditation standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manages the day-to-day operations of the Client Services program and serves as a member of the Valor leadership team.
- Assures appropriate staffing, competencies are completed, certifications are maintained, organizational trainings are completed, and all staff meet training for specific job requirements.
- Monitors attendance, approves timecards, and manages time off requests of all designated staff.
- Facilitates the hiring, orientation, training process, professional development, and performance management for all designated staff.
- Schedules meetings, formulates agendas, facilitates, and maintains minutes, and participates in all meetings as assigned (e.g., team huddles, facility meetings, etc.).
- Possesses the knowledge of key operating systems and standard operating procedures within the facility, while ensuring staff and program adherence.
- Assures program compliance with all Embrave and Valor policies and procedures and applicable regulatory requirements and accreditation standards.
- Provides oversight of the Process Improvement/Quality Improvement activities utilizing regulatory agencies benchmarking while collaborating with other departments.
- Ensures resident and employee safety, and satisfaction, while addressing resident and staff concerns and critical organizational reporting, in a timely manner.
- Possesses effective interpersonal and professional communication skills and abilities in conjunction with emotional intelligence.
- Ability to make decisions at the program level, and set priorities based on resident needs and organizational priorities, aligned with leadership.
- Participates in the Valor On-Call rotation to support the after-hours facility, staffing and resident emergency needs.
- Ensures proper and timely documentation of Client Service program services in eMAR system and related Medicaid billing.
- Collaborates with internal staff and external providers to problem solve to meet the needs of residents.
- Collaborates with Valor leadership on the approval of resident outside activities to ensure program and client appropriateness. May participate in client activities as needed.
- Assigns caseloads to Client Services staff. Provides client case management support when necessary.
- Collaborates with Valor leadership on group session scheduling and conducts group sessions as necessary.
- Promotes and demonstrates the Mission, Vision, and Core Values of Embrave.
- Develops and maintains good working relationships with all departments, the management team, regulatory agencies and community partners.
- Embraces cultural diversity amongst ourselves and our community.
- Responsible for the human, financial, and material resources as well as data and information entrusted to us.
- Performs other job-related duties as required.
SUPERVISION EXERCISED: Resource Coordinators, Peer Support Specialists, Case Managers
EDUCATION/ WORK EXPERIENCE:
Bachelor's degree in behavioral science or a related field required.
Three years managerial experience in residential or large facility staffing role.