Job Description
Job Description
We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.
Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.
We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.
We are currently looking for a Training Coordinator to join us in our Training Center across from our Fuquay-Varina store.
PURPOSE:
Works with training manager in developing and administering training programs for employees while assessing training and development needs for the organization. Helps individuals develop skills and knowledge, oversees training manuals, presents in-person training sessions, and monitors training for effectiveness.
BASIC FUNCTIONS AND RESPONSIBILITIES:
- Assists in oversight of training programs that may include web-based seminars, printed manuals, group sessions, training videos, and more
- Composes and maintains enterprise training log
- Assists in determining training gaps for all departments by meeting with managers, talking with employees, or administering surveys. Provides insight of training needs to Corporate Management.
- Reviews existing training materials or offerings produced by third parties to determine appropriateness and relevance
- Modifies or creates course materials and training manuals to meet specific training needs. Monitors training programs to ensure that they are effective and up-to-date and makes updates as necessary.
- Delivers certified classes at the same level of instructional quality, content, infrastructure and safety as courses instructed by the John Deere training organization
- Maintains certification by John Deere before delivery of any John Deere training course
- Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
- Works with John Deere and other manufacturers on monitoring all manufacturer training materials and provides feedback on said materials in order to provide the most effective employee training possible.
- Schedules training sessions, organizes IT and other equipment, and manages course enrollment for all departments
- Maintains understanding of new educational techniques and new training methods
- Assists in oversight of John Deere University (JDU) or other Training Management systems for documentation of employee training progress
- Works with appropriate management to register employees for all John Deere and Stihl training for all departments.
- Makes recommendations for corporate training budget and executes plans within approved budgeted guidelines.
EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS:
- Bachelor’s Degree preferred in business administration, organizational development, or related field
- 5+ years of demonstrated development and execution of a successful training program preferred, specifically within a dealership setting
- 4+ years of experience performing service repairs on mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment; demonstrated experience consistently meeting performance metrics preferred
- Experience operating vehicles, tools, and equipment for training purposes
- Excellent written, verbal, and interpersonal communication and presentation skills
- Critical thinker with innovative problem solving skills
- Highly computer literate with proficiency in MS Office (specifically Excel and PowerPoint) and related business and communication tools; experience using Service ADVISOR™ or other computer based diagnostic repair tools, preferred
- Familiar with traditional and modern training processes (previous teaching experience a plus)
- Ability to be coached and continually improve training effectiveness
- Ability to travel to all Quality Equipment locations and other John Deere Training Facilities
- Ability to have overnight travel for Quality Equipment and John Deere lead trainings as required
PHYSICAL DEMANDS:
- Noise Levels: Medium to High.
- Weight Requirements: Lifting up to 50 lbs.
- Mobility: Squatting, bending, climbing, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long durations of time.
- Visual: Working with PC, online content, manuals and close detailed work
- Work Environment: Exposure to extreme weather, fumes, airborne particles and moving mechanical parts
- Dexterity: Ability to grasp and manipulate tools, equipment and machines.
Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.