Entry-Level Customer Service Representative

Job Description

Job Description

No Previous Experience? No Problem! We will help you become familiar with the insurance world.

Do you have Insurance Experience? GREAT! We have a great environment to help you grow and assist clients with their needs.

At Steve Thomson Country Financial, we dont just sell insurancewe build lasting relationships. With over 35 years of experience, weve established ourselves as one of the top-producing offices in the Country Financial network. Our highly focused, high-performing team operates in a fast-paced, collaborative environment where hard work is recognized and rewarded. We celebrate wins together, from bonuses for positive client growth to achieving elite industry honors like the Million Dollar Round Table. If youre looking for a dynamic workplace where your efforts truly make an impact, this is the place for you.

Were looking for a motivated Insurance Customer Service Representative to join our tight-knit team. In this role, youll be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. This is a fast-paced position that requires excellent multitasking and problem-solving skills.

If you thrive in a high-energy setting and want to be part of an award-winning team, we encourage you to apply today!

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Weekends Off

Responsibilities

• Provide exceptional customer service by handling client inquiries via phone and email
• Process payments and policy changes with accuracy and efficiency
• Support agents by managing client records and tracking policy requirements
• Monitor life insurance applications to ensure a smooth, stress-free process for clients
• Maintain an organized workflow to keep operations running seamlessly

Requirements

• The preferred candidate would have a Property and Casualty license. Not required to apply.
• Strong customer service and communication skills
• Proficiency in computer systems and the ability to learn new software quickly
• Highly motivated, detail-oriented, and able to multitask in a fast-paced environment
• Ability to adapt to changing priorities while maintaining accuracy and professionalism