Vending Fulfillment Analyst

Job Description

Job Description

WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.

We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.

SUMMARY:
The Vending Fulfillment Analyst is responsible for overseeing and optimizing the vending fulfillment processes through strategic data analysis, project management, and cross-functional collaboration. This role requires strong analytical skills, problem-solving abilities, and the capacity to drive continuous improvement initiatives. The Analyst will serve as a key liaison between the vending fulfillment team, suppliers, and other internal stakeholders to ensure efficient and accurate inventory management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Personally exhibits, recruits, and coaches associates consistent with Core Behaviors.
• Responsible for promoting a culture of safety.
• Lead and support Vending Fulfillment Leads with strategic data analysis and research initiatives.
• Analyze and resolve complex billing issues and Hawkeye errors, providing strategic recommendations to prevent recurrence.
• Monitor and optimize portal performance, identifying trends and areas for improvement.
• Conduct in-depth research and analysis on vending item adds, changes, and substitutions, driving data-driven decisions.
• Identify and rectify RAT errors and item quantity discrepancies, implementing process improvements to enhance accuracy.
• Lead data analysis for scheduled min/max reviews to ensure optimal inventory levels in both vending and warehouse locations.
• Identify root cause issues and develop strategic solutions by collaborating with cross-functional teams to minimize recurrence.
• Maintain a high level of customer focus, communication, diligence, and accuracy, driving continuous improvement.
• Develop and implement detailed knowledge of Blackhawk policies, procedures, and practices to enhance operational efficiency.
• Maintain and leverage a deep understanding of BHID systems (including P21, OS ticket, Hawkeye, CribMaster, AutoCrib, etc.) to drive strategic initiatives.
• Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.
• Develop and present strategic reports and recommendations to senior management, supporting informed decision-making.

QUALIFICATIONS:

• Excellent written and verbal communication skills utilizing phone, email, and instant message.
• Strong critical thinking skills to analyze and solve complex problems.
• Highly diligent and detail oriented.
• Ability to manage multiple tasks, shift priorities, and meet daily deadlines in a fast-paced environment.
• Exhibit the BHID Core Values to work well with others, contribute to the team, and collaborate effectively with customers, suppliers, and other BHID personnel.
• Proficient in and comfortable with advanced computer operations, with the ability to quickly learn new software programs.
• Proven ability to learn and apply experience with vending platforms (CribMaster, AutoCrib, etc.).
• Experience in the industrial field, B2B sales, and/or customer service.
• Ability to travel for up to a week at a time as needed.

SUPERVISORY RESPONSIBILITIES:

• This position is a remote position with no direct supervisory responsibilities but involves leading projects and influencing cross-functional teams.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent required.
• Minimum of 5 years of experience in a customer service role required, with demonstrated strategic and analytical capabilities.
• Experience in cutting tools, abrasives, and MRO areas required.
• Proficiency with the Microsoft Office suite required.
• Associate or bachelor's degree preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• None required, but relevant certifications in project management or data analysis are a plus.

WORK ENVIRONMENT:

• Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employees are required to use computers and other equipment.

BENEFITS:

• Health Insurance BCBS of OK HDHP
• HSA with Employer match (must meet criteria)
• Dental and Vision Insurance
• 401K Plan and Company Match
• FSA (Full FSA, Limited FSA, and Dependent FSA)
• Company paid Long Term and Short-Term Disability
• Company paid basic Life Insurance and AD&D/
• Supplemental life and AD&D/Dependent life
• Ancillary Critical Illness Insurance (Wellness Rider Included)
• Ancillary Accident Insurance (Wellness Rider Included)
• Ancillary Hospital Indemnity
• Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
• Paid Time Off
• Holiday Paid Time Off
• Gym Reimbursement
• Quarterly Wellness challenge with a chance to will money or prizes
• Tuition Reimbursement – after 1 year of employment

*BlackHawk Industrial is an Equal Opportunity Employer

**BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.