CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

As a CSR, youll be the first point of contact for our clients helping with policy service, billing, and claims support while ensuring every interaction builds trust and confidence. This is not a sales role your success is measured by client satisfaction, accuracy, and teamwork.

What We Offer

Competitive Pay: $18.00/hour starting base salary, with performance-based incentives

Work-Life Balance: Paid time off, holidays, and a consistent MondayFriday schedule

Career Growth: Paid training, licensing support, and advancement opportunities

Benefits: Health stipend, retirement plan options, and employee discounts on insurance

Culture: Supportive, team-oriented environment where your contributions are valued

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Responsibilities

• Provide exceptional service via phone, email, walk-ins, and social media
• Assist with policy changes, billing, payments, and claims follow-up
• Schedule and prepare Farmers Friendly Review (FFR) appointments
• Support client appreciation events and community initiatives
• Maintain accurate records and ensure compliance with agency standards
• Collaborate with team members to improve workflows and service delivery

Requirements

• Previous customer service or office experience (insurance preferred but not required)
• Active P&C and/or Life license (or willingness to obtain with paid training)
• Strong communication and problem-solving skills
• Organized, proactive, and reliable team player
• Familiarity with Farmers systems like APEX is a bonus