Job Description
Job Description
CASE MANAGER – Make Every Detail Count in a Child’s Future
What if your attention to detail, clinical coordination skills, and compassion could directly change the trajectory of a young person’s life?
At KVC, case management is not paperwork. It is the backbone of care. It is the bridge between families and clinicians. It is the structure that ensures vulnerable youth and families receive the right services, at the right time, without gaps.
Our team doesn’t just talk about culture—we measure it.
KVC’s Work Wellbeing Score on Indeed: 83
That score reflects what our employees experience every day: purpose-driven work, collaborative leadership, and a culture rooted in compassion and accountability.
POSITION SUMMARY
The Case Manager is responsible for managing patient care within a multidisciplinary treatment team while coordinating closely with:
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Therapists and physicians
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External mental health liaisons
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Referral sources and care providers
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Insurance companies
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Parents and guardians
This role ensures accuracy in:
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Utilization review
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Care management
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Discharge planning
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Contract compliance
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Electronic health record documentation
You will be the central point of information flow for both internal teams and external partners. You will help ensure that no detail is missed, no communication breaks down, and no family is left uninformed.
This is a role for someone who is highly organized, self-motivated, reliable, and deeply committed to serving vulnerable populations.
WHAT YOU WILL DO
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Participate in respectful, inclusive teamwork across all departments
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Coordinate care and maintain strong working relationships with referral sources, providers, and insurers
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Ensure accurate data entry and authorization documentation in electronic health records
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Map and maintain contractual relationships, including single case agreements
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Communicate placement, progress, and discharge updates to external agencies
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Engage parents/guardians to coordinate meetings, visitations, and follow-up contact within 24 business hours post-discharge
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Gather and summarize data for intake assessments
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Maintain strict confidentiality of youth and family information
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Support compliance with state, federal, and Joint Commission standards
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Assist with admissions paperwork, audits, quality assurance reviews, and special initiatives
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Attend staff conferences and required training
REQUIRED QUALIFICATIONS
Education
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Bachelor’s degree required
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Preferred: Bachelor’s in social work, education, sociology, psychology, counseling, applied behavioral sciences, or criminal justice
Licensure/Certification
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Valid driver’s license
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Proof of auto insurance
Experience
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Minimum of 2 years in case management, utilization review, or wellness coordination
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At least 1 year working with economically disadvantaged, vulnerable, or at-risk youth and/or adults
Skills
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Intermediate proficiency in Microsoft Word, Excel, and Outlook
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Strong written and verbal communication skills
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Excellent time management and organizational abilities
OUR VALUES
KVC employees are expected to work with children, families, community partners, and each other using these guiding principles:
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The heart of our work is helping people
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Our character is built on authenticity and compassion
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Family connection drives our culture
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Collaboration fuels our improvement
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Urgency and innovation mark our approach
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Diverse perspectives are key to our progress
We expect our team members to be role models, solutions-focused, strengths-based, and fully aligned with all company policies and procedures.
WHY THIS ROLE MATTERS
In this position, your accuracy protects compliance.
Your communication strengthens families.
Your coordination improves outcomes.
Your reliability builds trust.
If you are ready to bring discipline, compassion, and urgency to work that truly changes lives—and to join a team with an Indeed Work Wellbeing Score of 83—we encourage you to apply.
The details matter.
The people matter more.