Customer Service Representative

Job Description

Job Description

Join Milwaukee Electronics – 70 Years of Innovation & Excellence

COMPANY OVERVIEW

Milwaukee Electronics is a leading provider of innovative manufacturing solutions, combining decades of experience with cutting-edge technology to deliver superior results. Our mission is to empower businesses with tailored solutions, enabling growth and success in an ever-evolving market. With a strong emphasis on collaboration, quality, and customer satisfaction, we are committed to driving innovation and shaping the future of manufacturing.

As a Customer Service Representative at Milwaukee Electronics, you’ll be at the heart of our customer experience, serving as the key connection between our clients and internal teams. You'll ensure smooth communication, manage critical account details, and help drive customer satisfaction in a fast-paced, innovative manufacturing environment.

If you're energized by solving problems, love building strong relationships, and want to grow your career in the electronics industry, we’d love to hear from you!

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

• Serve as the primary point of contact for customers via phone, email, and in person.
• Provide accurate and timely updates on:
  • Purchase orders and scheduling
  • Returns and credit processing
  • Forecast maintenance
  • Quotations and pricing
  • New product development initiatives
  • Customer account and order records
• Review customer orders and requests for accuracy and resolve discrepancies.
• Proactively communicate delays or issues (such as delivery, quality, or pricing) and offer solutions when possible.
• Advocate for the customer internally, ensuring their needs and concerns are effectively communicated across all relevant teams.
• Track and follow up on customer complaints and returns to ensure timely resolution and corrective action.
• Lead internal team discussions related to new product development and customer growth strategies.
• Partner with Program Managers to strengthen customer relationships and identify opportunities for expansion.
• Participate in Continuous Improvement and Lean initiatives, supporting process efficiencies and operational excellence.
• Leverage intermediate–advanced Excel skills to analyze customer order data, reconcile ERP exports, and build reports/dashboards (pivot tables, lookups, multi-criteria formulas, charts) that provide visibility into delivery performance, pricing, and account status.

QUALIFICATIONS

• Minimum 3 years of customer service experience, preferably in a manufacturing or electronics industry environment.
• Proven experience managing customer accounts, including quoting, negotiations, and resolving delivery or quality issues.
• Familiarity with ERP/MRP systems; Epicor experience a plus.
• Strong problem-solving, data entry, and prioritization skills.
• Proficiency in Microsoft Excel at an intermediate–advanced level (pivot tables, lookups, SUMIFS/COUNTIFS, conditional formatting; Power Query or macros a plus).

• Proficiency in other Microsoft Office applications (Word, Outlook).

• Excellent written and verbal communication skills.
• Ability to work collaboratively in a fast-paced, team-driven environment.
• Positive, adaptable, and open to continuous improvement and change.
• Understanding of vendor management practices is preferred.
• Must be able to read, write, and comprehend English fluently.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• The role is based in both office and manufacturing settings.
• May involve extended periods of sitting or standing.
• Must be able to navigate the production floor as needed.
• Use of Personal Protective Equipment (PPE) may be required in designated manufacturing areas.

MILWAUKEE ELECTRONICS IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at 414-228-5000 or hr@milwaukeeelectronics.com.

For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal | U.S. Equal Employment Opportunity Commission (eeoc.gov).

Because this job has access to controlled technology, we must comply with ITAR. Any job offers will be contingent on verification that the candidate is a U.S. person (i.e., U.S. citizen, U.S. nationals, lawful permanent resident, or individual granted asylum/refugee status in the U.S.) or can otherwise satisfy ITAR compliance requirements. If applicable, if an individual is not a U.S. person, our policy is to not take the extra step of seeking approval from the federal government for that person to work in this position.

Upon hire, the successful candidate must present acceptable proof of identity and current authorization to work in the U.S., as required on Form I-9. We do not provide sponsorship support for employment-based visas such as H-1B.