Medical office Front Desk

Job Description

Job DescriptionNORTHWEST FLORIDA ENT
Position: Front Office

www.nwfent.com1 ENT surgeon, 1.5 Audiologists, 2 Physician Assistant, 1 Nurse Practitioner.
Allergy Clinic, Sleep Lab, and Physical Therapy.

General Summary of Duties: Greeting patients promptly to check in/out into a Practice Management System AthenaNet, Phone scheduling of appointments.
Essential Functions: Develop and maintain proficiency in the use of the Practice Management System AthenaNet.

• Answer phones with a high call volume.
• Welcoming patients into the practice with a positive representation.
• Response to patient communication using phone calls, emails, secured text, and the AthenaNet portal.
• Maintains files and records in a confidential manner.
• Assist in the care and maintenance of department equipment and supplies.
• Retrieves medical records request and referrals.
• Demonstrates home sleep testing to patients and proper uploading of data.

Performance Requirements:

• Knowledge, Skills and Abilities. Knowledge of ENT medical terminology and office procedures.
• Knowledge of English grammar, spelling and punctuation to type simple correspondence with patients.
• Knowledge of basic arithmetic to make simple calculations for collecting payments, co-pays, and insurance allowable.
• Skill in using computers and applications.
• Ability to read, understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with staff.

Education: High school graduation or GED. Completion of medical terminology course preferred.
Experience: Minimum of one year of general clerical and computer experience preferred with exposure to medical terminology.
Physical/Mental Demands: Work may require some hand dexterity for office machine operation, frequent stooping and bending to files and supplies. Manual dexterity for using a calculator and computer keyboard.
We offer a competitive hourly rate commiserate with experience.

Experience:

• Minimum of one-year work experience in a medical office setting preferred.

Benefits:

• Health Benefits. (Health, Vision, Dental, Pet insurance, etc)
• Paid Time Off (PTO) at employee discretion (10 days)
• Paid Clinic Holidays (7)
• 401K (matching)

Pay: Commiserate with experience. $19 and up

Schedule:

• 4 days a week, 7-5PM. There may be occasional 5th day in a week requested for coverage with advance notice. Or a 5 day week but shorter days. This is all negotiable and flexible to be discussed at interview.

Work Location:

• One location: 310 Racetrack Road NW, Fort Walton Beach, FL