Job Description
Job Description
BCforward is currently seeking a highly motivated Client Services Specialist - Customer Service opportunity in Tempe, AZ
Position Title: Client Services Specialist- Customer Service
Location: Tempe, AZ
Anticipated Start Date: ASAP
Please note this is the target date and is subject to the change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 4 months
Job Type: FULL TIME (40hrs/week), CONTRACT, initially five days in the Tempe office. After sufficient training three days a week in office and 2 days remote.
Pay Range: $23/hr
Please note that actual compensation may vary within this range due the factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Working Shift: 8-5 MST M-F
Paid parking available
Job Description
Major Duties and Responsibilities:
· Work with department management to ensure work efforts are accurate and timely and ensure customer expectations are exceeded.
· Consult with department management and Sr Implementation Analysts to understand business processes, procedures and configuration best practices.
· Partner internally and cross-functionally to understand the requirements and scope of Implementation and maintenance requests.
· Complete individual project assignments according to schedules and standards.
· Manage multiple open deliverables ensuring accurate and timely completion.
· Create transparency when issues, changing needs, or requirements impact project goals.
· Contribute to ongoing process and product improvement efforts.
Skills, Experience and Minimum Requirements:
· Associate degree or higher in management information systems or related discipline or equivalent combination of education and experience preferred.
· At least 1 year of implementation or customer support experience working in healthcare or financial technology industries.
· Working knowledge of healthcare payment systems preferred.
· Strong verbal and written communication skills.
· Detail-oriented business analysis, problem solving, and organizational skills.
· Ability to apply critical thinking to work independently.
· Proficiency with Microsoft Office 365 Suite (Excel, Word, Outlook).
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.