Job Description
Job Description
Role: Client Support Specialist II – Benefits & Payroll Support
Location: Elk Groove, IL
Pay rate: $22/hr
Contract Duration: 06 Months
Job Overview
We are hiring Customer Service Representatives / Client Support Specialists for a fast-paced call center environment supporting payroll, benefits, and HR-related services. Candidates should have strong communication skills, customer service experience, and the ability to work in a structured, metrics-driven environment.
This role includes 5 weeks of paid onsite training. After training, employees will work 4 days onsite and 1 day remote (manager discretion may allow additional remote flexibility).
Responsibilities
- Handle inbound customer/client calls regarding payroll, benefits, and HR support
- Resolve client issues and provide timely solutions
- Assist users with system navigation and basic troubleshooting
- Maintain professionalism and strong customer satisfaction
- Document interactions accurately
- Follow daily schedules and productivity metrics
- Communicate clearly via phone, email, and chat
Requirements
- Previous Customer Service / Call Center experience preferred
- Experience supporting Payroll, Benefits, HR, or CSR functions is a plus
- Strong verbal and written communication skills
- Comfortable handling high call volumes
- Basic computer and multitasking skills
- Reliable attendance during onsite training
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.