Customer Service Rep - Healthcare - $16/HR - Multiple Locations
Job Description
Job Description
Join a passionate team of healthcare professionals in Indianapolis committed to delivering compassionate care, innovative treatment, and essential support to patients in need. As the first point of contact, the Customer Services Rep plays a vital role in creating a welcoming and organized experience for every patient. This is a full-time position (NOT a TEMP job).
This position requires excellent organizational skills, adaptability, and the ability to handle day-to-day challenges in a fast-paced medical setting with professionalism and empathy.
In this role, you'll collaborate closely with both patients and medical staff, answering questions, scheduling appointments, and helping individuals navigate treatment options and insurance details with clarity and care.
Daily functions include:
- Greeting and directing patients to examination rooms
- Scheduling patient appointments and making reminder calls
- Informing patients about delays and wait times
- Responsibilities
- Update and verify patient information at every visit
- Assist patients with filling out patient history forms, consent forms and payment contract forms
- Receive and process cash and credit card payments for medical services rendered
- Review patient accounts, identify delinquent accounts and collect overdue payments
- Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member
Requirements and skills
- Proven work experience as a Customer Service Representative or similar role
- Knowledge of medical terms and practices
- Professional manner and appearance
- Strong interpersonal and communication skills
- Meticulous attention to detail
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
- High school diploma or equivalent preferred
- Valid driver's license and reliable transportation
If you meet these requirements, apply or call 317-887-0747 today! Interviews will begin immediately!
JOB TYPE: Full Time
SHIFT: 1st
PAY: $16/HR
Company DescriptionAbout AppleTree Staffing:
We are one of Indiana's fastest growing full-service employment firms for one simple reason. We offer a better service to our employees and our clients. We partner with leading companies across multiple industries to offer quality job opportunities, career support, and a personalized approach to helping you find your next great opportunity.
Our staff includes some of the most experienced professionals in the employment industry, and we are passionate about helping candidates build rewarding careers and long-term success.
Company Description
About AppleTree Staffing:\r\n\r\nWe are one of Indiana's fastest growing full-service employment firms for one simple reason. We offer a better service to our employees and our clients. We partner with leading companies across multiple industries to offer quality job opportunities, career support, and a personalized approach to helping you find your next great opportunity.\r\n\r\nOur staff includes some of the most experienced professionals in the employment industry, and we are passionate about helping candidates build rewarding careers and long-term success.