Job Description
Job DescriptionDescription:
About Us
Stride Dental Group is a growing multi-site dental service organization committed to delivering exceptional patient experiences across Central Florida. Our Smile Center of DeBary team is energetic, patient-focused, and driven by a culture of accountability and care.
Position Summary
The Patient Care Coordinator (PCC) is the first and last impression our patients have of our practice. You are responsible for creating a warm, professional front-office experience while managing the administrative flow that keeps the practice running efficiently. This role reports to the Office Manager and works closely with the clinical team.
Key Responsibilities
- Greet and check in patients with enthusiasm and professionalism
- Answer incoming calls, schedule appointments, and manage the recall system
- Verify insurance eligibility and benefits prior to patient appointments
- Present treatment plans clearly and assist patients in understanding their financial options, including membership plan enrollment
- Collect co-pays, balances, and process payments accurately
- Manage new patient intake, paperwork, and chart preparation
- Coordinate with clinical staff to maintain an on-time schedule
- Follow up on unscheduled treatment and reactivate lapsed patients
- Maintain a clean, organized, and welcoming front desk environment
- Adhere to all HIPAA and patient privacy standards
- Complete daily opening and closing checklists as required
Requirements:
Qualifications
- 1+ years of dental front office experience preferred but not required
- Familiarity with dental insurance (PPO, HMO, fee-for-service) strongly preferred
- Experience with dental practice management software (Dentrix, Eaglesoft, or similar)
- Bilingual (English/Spanish) a plus
- Strong verbal communication and interpersonal skills
- Detail-oriented with the ability to multitask in a fast-paced environment
- Positive, team-first attitude
Compensation and Benefits
- Competitive hourly pay commensurate with experience
- Performance-based bonus eligibility
- Paid time off
- In-house dental benefits
- Supportive team culture with opportunities for growth within SDG
Schedule Full-time | Monday through Thursday - 8:30 to 5 | Friday 8:30 to 1