Care Management Supervisor

Job Description

Job DescriptionBenefits:

• Retirement
• FSA
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

LOCATION: Home Office with travel to meetings and clients homes
REPORTS TO: Clinical Manager of Care Management
FLSA CLASSIFICATION: Exempt

Organization

Seabury Resources for Aging is a private, not-for-profit corporation registered in the District of Columbia, which provides various services to enhance the quality of life for older adults. Seaburys mission is to provide personalized, affordable services and housing options to help older adults in the greater Washington, DC area live with independence and dignity. Seabury strives to continue to be the trusted community leader in aging services.

Overview of the Role

The Care Management Supervisor is responsible for overseeing the care management team, ensuring that high-quality care is provided to clients, primarily seniors, by coordinating and supervising the delivery of services. This position requires leadership in managing the day-to-day operations of the care management team, which includes supervising Care Managers, ensuring compliance with care plans, and guiding team members in effectively addressing the needs of clients. The Care Management Supervisor carries a caseload of clients as well. The Care Management Supervisor works closely with healthcare providers, social workers, and other community resources to ensure that care is holistic and meets the physical, emotional, and social needs of clients.

In addition to supervising care management staff, the Care Management Supervisor is responsible for ensuring that all care plans are personalized, up-to-date, and compliant with relevant healthcare regulations. The role includes providing training, performance evaluations, and mentoring to staff, as well as monitoring quality assurance and compliance with organizational standards. The Care Management Supervisor is also the primary point of contact for escalating client issues and concerns, acting as an advocate for clients and their families while ensuring a high standard of service delivery.

The Care Manager Supervisor is responsible for supervising a team of care managers who provide comprehensive care management services to seniors. This role involves overseeing the assessment, planning, coordination, and monitoring of services to ensure that seniors receive high-quality, person-centered care that meets their individual needs. The Care Manager Supervisor ensures that care
Key Responsibilities:

Team Supervision & Leadership:

• Supervise and manage a team of Care Managers, ensuring they provide high-quality, person-centered care to clients.
• Provide guidance, mentorship, and support to Care Managers, fostering professional development and improving team performance.
• Conduct regular team meetings to discuss cases, share best practices, and address challenges.
• Monitor and evaluate staff performance, provide constructive feedback and conduct annual performance reviews.
• Handle staffing and scheduling, ensuring adequate coverage for client care needs.

Care Planning & Coordination:

• Oversee the development, implementation, and ongoing review of individualized care plans for clients, ensuring that each plan meets the physical, emotional, and social needs of the client.
• Ensure that Care Managers are appropriately assessing clients, identifying needs, and coordinating services, resources, and interventions.
• Ensure timely and accurate documentation of care plans, assessments, and service delivery within the organizations database.
• Monitor client progress and make necessary adjustments to care plans, addressing changes in the clients health or situation.

Quality Assurance & Compliance:

• Ensure that all care management services are compliant with relevant regulations, including HIPAA.
• Review client files regularly to ensure proper documentation, accurate care plans, and appropriate service delivery.
• Address and resolve any compliance issues, ensuring adherence to organizational standards, policies, and best practices.
• Lead quality improvement initiatives and track key performance indicators (KPIs) to ensure high standards of care are met.

Training & Development:

• Assist with providing training, guidance, and ongoing education to Care Managers to ensure they remain knowledgeable about best practices, regulatory requirements, and organizational policies.
• Identify training needs and coordinate learning opportunities to improve team skills and knowledge in care management.
• Assist with ensuring new staff are properly onboarded, familiar with processes, and integrated into the team effectively.

Client Advocacy & Family Support:

• Provide care management services to a caseload of 50-60 billable hours a month.
• Participate in rotation of weekend on call coverage for clients with emergencies including 1-2 major holidays a year.
• Serve as the one of primary point of escalation for client or family concerns, addressing issues with sensitivity and professionalism.
• Advocate for clients needs, ensuring they have access to appropriate services, resources, and support.
• Actively engage with clients families to provide updates and assist with care coordination as needed.

Collaboration & Communication:

• Foster collaboration with interdisciplinary teams, including healthcare professionals, social workers, community organizations, and external service providers.
• Communicate effectively with clients, families, and staff to ensure the seamless delivery of services.
• Maintain clear documentation and provide regular updates to senior management on team performance, case issues, and program outcomes.

External Duties:

• Represents and promotes Seabury and CM to consumers and professionals.
• Opportunity to give presentations on topics of Aging to the community.
• Informs the Care Management team about new services and resources in the community via email and attendance at team meetings.

Administrative & Reporting Duties:

• Oversee the management of direct reports caseload, ensuring that cases are handled in a timely and efficient manner.
• Provide information for reports on care management services, including documentation reviews, service utilization, client outcomes, and departmental performance.
• Review of supervise notes by 9th of the following month.
• Documentation of services provided to clients with 24-48 hours of service. Final edits of notes and time due within 3 days of end of month.
• Support team efforts with regard to grants and fundraising.

Job Requirements:
Education:

• Master's degree prepared social worker with a clinical license in the District of Columbia (LICSW) and Maryland (LCSW-C) required.
• Eligible to become a member of Aging Life Care Association (ALCA), expected to have membership within 2 years of hire date.
• Eligible to provide clinical supervision to social workers.
• Additional certifications in case management, care coordination, or a related area (e.g., CCM - Certified Case Manager) are a plus.

Experience:

• Minimum of 5 years of experience in care management, case management, or related roles, with at least 2-3 years in a supervisory or leadership position.
• Experience working with senior populations, individuals with disabilities, or clients requiring long-term care services is preferred.
• Previous experience in care coordination, interdisciplinary collaboration, and client-centered service delivery is essential.

Skills & Competencies:

• Strong leadership and interpersonal skills, with the ability to effectively manage, mentor, and motivate a diverse team.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with clients, families, staff, and external partners.
• Solid problem-solving skills, including the ability to address and resolve complex client issues.
• In-depth knowledge of care management practices, senior care services, and relevant healthcare regulations (e.g., HIPAA, Medicaid/Medicare).
• Ability to assess client needs and develop appropriate care plans and interventions.
• Strong organizational skills with the ability to manage multiple priorities, cases, and staff in a fast-paced environment.
• Knowledge of quality improvement methods and the ability to implement process enhancements.
• To be a good listener. Excellent oral, written and interpersonal communication skills; effective email and internet skills
• Accurately track time spent and activities carried out on clients behalf.
• Follow documentation and reporting criteria for Seabury Care Management Program.
• Possessing strong organizational skills, good record keeping habits, and ability to set priorities and meet goals.
• Good problem solver who is able to analyze problems and make recommendations to solve them
• Self-starter and leader

Technology Skills:

• Proficiency in care management software or the ability to learn
• Comfortable with Microsoft Office Suite (Word, Excel, PowerPoint) and other digital tools for reporting and communication.

Certifications (Preferred, but not required):

• Aging Life Care Association
• Certified Case Manager (CCM), Certified Geriatric Care Manager (CGCM), or equivalent certification.

Other Requirements:

• Ability to handle sensitive and confidential information with discretion and integrity.
• Successful, clean background check
• This position will require use of a computer and internet to enter notes and get them to the office for processing. As well as the use of a cell phone to be available during work hours to clients and Care Management staff.
• Ability to travel for home visits, team meetings, or client assessments, if required.
• Valid drivers license with no violations. Willing to drive throughout the DC metro area and know the area. Must have current care insurance; staff should carry a $500,000 liability auto insurance policy.
• Ability to lift 20 lbs and to sit for long periods of time
• Flexibility to work evenings, weekends, or additional hours as needed based on team needs or client emergencies.
• Recommended to carry professional liability insurance.

Flexible work from home options available.