Job Description
Job Description
About IntelePeer.ai:
IntelePeer delivers rapidly deployable communications solutions for an always connected world. Our Conversational AI Platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with Agentic AI solutions that work seamlessly with your infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone.
Job Summary:
The Director of Custom Solutions Development at IntelePeer is a strategic leadership role within the Customer Development organization, responsible for driving the architecture, development, and delivery of custom, AI-powered solutions aligned with IntelePeer’s Communications Platform as a Service (CPaaS) ecosystem. This role leads a team of developers and solution architects to translate complex customer requirements into scalable, secure, and high-performing applications, with a strong emphasis on Python development, RESTful API design, and conversational AI integration.
Responsibilities:
Lead the end-to-end delivery of customer-specific solutions, including AI-driven workflows, integrations, and custom applications
Provide strategic technical guidance on Python-based application design, API development, and AI/ML-enabled features
Partner with Product, Sales, Customer Success, and Implementation teams to define solution scope, roadmap, and delivery models
Drive software development lifecycle best practices—agile methodologies, CI/CD, code quality, and testing automation
Serve as technical escalation point for high-impact customer issues and escalations
Oversee the design and implementation of secure, scalable, and reusable APIs to support customer integration requirements
Monitor industry trends and evaluate emerging technologies in AI, automation, and cloud architecture to maintain IntelePeer’s innovation edge
Develop and maintain coding standards, technical documentation, and knowledge-sharing frameworks
Build and mentor a high-performing technical team; recruit, coach, and retain top engineering talent
Represent technical leadership in customer-facing meetings, executive reviews, and cross-functional planning sessions
Required Qualifications
10+ years of software development experience, with at least 5 years in a leadership role
Expertise in Python, with deep experience building RESTful APIs and back-end architectures
Experience with AI/ML tools, NLP engines, and integrating conversational AI into production systems
Strong understanding of Linux/Unix systems, SQL/NoSQL databases, and cloud platforms (AWS, Azure, or GCP)
Familiarity with containerization technologies (e.g., Docker, Kubernetes) and DevOps pipelines
Demonstrated ability to lead cross-functional initiatives and deliver high-quality results under aggressive timelines
Excellent communication skills, with the ability to translate complex technical ideas into actionable plans for diverse audiences
Proven success in high-growth SaaS environments or enterprise software organizations
Education & Experience:
Bachelor's degree in Computer Science, Engineering, or a related field (Master’s preferred)
Physical Requirements:
- Sedentary work lifting no more than 10 pounds.
- Occasional lifting, carrying, and standing.
- Frequent hand/eye coordination to operate office equipment.
- Vision sufficient to read computer screens, reports, and related department documents.
- Dexterity to operate computer keyboards and other related office equipment.
- Endurance sufficient to sit and work at a computer for extended periods of time.
- Frequent speech communication and hearing.
Why you'll love it here:
- Unlimited Vacation for exempt employees
- Paid Holidays
- Competitive medical, dental & vision insurance for employees and their dependents
- 401K Retirement Plan
- Stock Options
- Company-paid life insurance
- Health & Flexible Savings Accounts
- Cell phone, gym, and internet reimbursement
- Paid Parental Leave
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Free snacks (Denver, and or Fort Lauderdale)
- Fun events (virtual and in-person)
Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec@intelepeer.com for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR.
For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-…
IntelePeer participates in E-Verify.
At IntelePeer, we value diversity and are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.
We strive to provide reasonable accommodations to applicants and employees with disabilities to support them in performing the essential functions of their roles.
If you have any questions or need assistance, please contact our Director of Recruiting.