Hospice Triage RN - Weekdays - Full Time
Job Description
Job Description
We are seeking a compassionate and experienced Triage RN to join our Hospice team. This role is essential to delivering timely, patient-centered support by providing telephone-based symptom assessments, coordinating care, and serving as a clinical resource for field staff. You'll collaborate closely with patients, families, clinicians, and facility partners to ensure exceptional hospice care and symptom management.
Location: Office-Based in Ridgefield Connecticut; Hybrid/Remote After Training
Schedule: Monday–Friday, 8:00 AM–5:00 PM (1-hour lunch, 37.5 hours/week)
Key Responsibilities:
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Serve as the central point of contact for triaging inbound calls from hospice patients, families, and facility staff
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Provide clinical assessments over the phone, determining urgency and next steps in collaboration with the care team
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Coordinate home visits, urgent interventions, and medication changes based on clinical needs
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Maintain timely and accurate documentation in the EMR (HomeCare HomeBase)
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Receive and deliver shift change reports, ensuring continuity of care across the team
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Collaborate with hospice team coordinators, field nurses, and physicians to manage visit scheduling and patient follow-up
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Perform chart audits and assist with clinical workflow tasks, such as pushing new admissions (SOC) to calendars, entering physician orders, and monitoring compliance timelines
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Participate in periodic in-person team meetings and provide in-office coverage as requested
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Contribute to continuous improvement by identifying workflow challenges and supporting quality initiatives
What We're Looking For:
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Licensed Registered Nurse in the State of Connecticut
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Hospice nursing experience required; strong knowledge of hospice philosophy and end-of-life symptom management
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BSN and/or CHPN certification preferred
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Strong telephone triage and clinical assessment skills
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Confident decision-maker with the ability to remain calm and compassionate during emotionally charged or time-sensitive situations
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Proficient with clinical documentation and EMR systems (HomeCare HomeBase experience a plus)
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Understanding of Medicare Conditions of Participation, HIPAA, and CHAP Standards
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Excellent interpersonal, organizational, and communication skills
Why Join Us?
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Opportunity to make a meaningful impact in the lives of patients and families during a critical time
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Structured onboarding and support from an experienced hospice leadership team
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Hybrid remote work flexibility after training and performance review
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A collaborative, mission-driven team committed to excellence in hospice care
Benefits of Working at RVNAhealthRVNAhealth is committed to providing an exceptional, supportive, and progressive work environment for each employee. We offer:
- Competitive compensation
- Extensive benefits, including medical, dental and vision insurance, a 403(b) plan with matching contributions, life and disability insurance plans
- Paid time off
- Personal Wellness Days
- A supportive and employee-centric culture
- Comprehensive orientation
- Career path
- Ongoing educational, training and certification opportunities
- Wellness programs
Compensation:The pay range listed represents RVNAhealth's commitment to pay transparency and is a reasonable estimate of possible compensation for this role at the time of posting. The final salary for this role will be determined based on careful consideration of a variety of factors, such as the candidate's exact location, experience, and expertise related to the qualifications.RVNAhealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.