Job Description
Job DescriptionHealthcare Advocate II | $19.69 per hour | Monday–Friday, 8AM–5PM | Fully On-site | TemporaryWhat Matters Most:
- Competitive pay range of $19.69 per hour
- Schedule: Monday–Friday, 8:00 AM to 5:00 PM
- Location: Houston, TX 77081
- Temporary assignment beginning September 2025
- Weekly pay with direct deposit or pay card
- When you work through Team1Medical, a Reserves Network company, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program
Job Description:
Large Healthcare organization in west Houston is seeking several Healthcare Advocates. They are primarily responsible for but not limited to responding to incoming hotline inquiries as they relate to benefits and eligibility verification, claim status (with the ability to identify if a claim requires reconsideration), authorization status, and complaints.Responsibilities:
- Ability to respond effectively and timely to inbound calls regarding benefits and eligibility, claims processing status, and authorization status.
- Handle calls that pertain to claims inquiry and will effectively handle questions and document transactions in the proper claim modules.
- Provide first call resolutions, when possible, by identifying problems and providing solutions.
- Submit adjustment reconsideration request when appropriate and identify and track trends and report them to the appropriate manager for resolution.
- Maintains a working knowledge of the claim systems and accurately enters the required information into the designated Customer Relationship Management system (CRM),
Qualifications and Requirements:
- High School Diploma or GED equivalent
- 2 years relevant work experience of which: 1 (one) year of health care / plan, or other related experience.
- Cross functionality in Claims and Authorization Status, Benefits and Eligibility. for at least two (2) lines of business for all Customer calls and/or electronic communication.
Benefits and Perks:
- Pay range: $19.69
- Medical, dental, and vision insurance options
- Training and growth opportunities
- Weekly pay and convenient location
Your New Organization:
Join a professional and fast-paced contact center environment that values collaboration, accuracy, and quality service. You will be part of a team that is committed to helping others and providing clear, compassionate support to members and providers.Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.In the spirit of pay transparency, we want to share the base hourly pay rate for this position is $19.69 per hr, not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future & continued salary growth. #TRN450IN