Job Description
Job DescriptionBenefits:
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Free food & snacks
- Free uniforms
Office Manager Premium Auto Detailing Company
Location: Fremont, CA
Company: DoubleTake Auto Spa Home of Tesla & Exotic Protection
Were a high-end, customer-focused auto detailing and protection center specializing in Paint Protection Film (PPF), Ceramic Coating, Window Tinting, and Premium Detailing. Were looking for a friendly, organized, and sales-minded Office Manager who can deliver an exceptional customer experience while keeping our operations running smoothly.
Key Responsibilities:
- Customer Engagement & Education
- Greet customers warmly and provide detailed, educational explanations about our services in an inviting, professional manner.
- Build trust by answering questions clearly and confidently.
- Upselling with Ease
- Identify opportunities to recommend additional services in a way that feels natural and beneficial to the customer.
- Ensure customers feel confident they made the best decision for their vehicle.
- Appointment & Communication Management
- Call customers to schedule appointments and follow up when their vehicles are ready for pick-up.
- Maintain accurate customer records and service notes.
- Team Coordination & Quality Control
- Manage daily workflow to ensure vehicles are completed on time.
- Inspect vehicles before delivery to ensure the highest quality standards are met.
- Shop Cleanliness & Presentation
- Ensure the shop is always clean, organized, and presentable.
- Keep the team accountable for maintaining a professional environment.
- Administrative & Payroll Duties
- Process payroll accurately and on time.
- Keep operational and financial records organized.
- Marketing Support
- Create and send bi-weekly newsletters and promotional specials to our customer base.
- Assist with social media marketing, including posting updates, photos, and promotions.
Qualifications:
- Exceptional customer service and communication skills
- Strong organizational and multitasking abilities
- Experience in upselling or sales preferred
- Basic knowledge of payroll and administrative processes
- Comfort with email marketing tools and social media platforms
- Eye for detail and commitment to quality
- Positive, team-first attitude
Why Join Us?
At DoubleTake Auto Spa, were not just detailing carswere delivering premium protection and unmatched customer experiences. If you love cars, enjoy working with people, and thrive in a fast-paced environment, this is the perfect role for you.
To apply, please send your resume and a brief introduction to Info@dtautospa.com.