Job Description
Job DescriptionJoin the iT Family as Our Director of First Impressions (Medical Front Office Coordinator) – Chapel Hill
Are you ready to be the most important person our patients interact with?
Integrative Therapies is a locally-owned physical therapy and wellness clinic dedicated to providing world-class care and a 5-star client experience in North Carolina for over 25 years. We’re not just looking for a medical receptionist; we're seeking a Director of First Impressions—the ultimate Servant Leader who will anchor our Chapel Hill clinic.
If you thrive in a high-performing, values-based culture and are driven by a Service First mindset, this is your chance to shine. Reporting directly to the Clinic Director, this front office coordinator role is essential to our mission of positively impacting lives through holistic health and rehabilitation.
What You'll Do: Your Key Role in Delivering Excellence
This role goes far beyond basic medical administrative tasks. You will be the front-line champion for a well-executed patient care process, embodying a Growth Mindset to create an amazing environment.
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Be the Face of iT: Create the positive first impressions and provide the outstanding customer service that makes us the top-rated physical therapy provider of choice in Chapel Hill.
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Master the Schedule (Schedule Tetris!): Strategically manage our web-based scheduling system to maximize appointments, aiming for a 90% patient arrival rate using our "clinic convenience and service" principles.
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Financial & Compliance Expert: Collect and document patient co-pays, verify insurance benefits, handle weekly bank deposits, and ensure strict adherence to HIPAA regulations for all protected health information (PHI).
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Communication Hub: Maintain professional correspondence via a multi-line phone system, email, and fax, acting as the primary patient coordinator between clients, clinical staff, and administrative teams.
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Operational Excellence: Maintain the order and organization of the medical front office, demonstrating a commitment to improving clinic processes and systems.
What You'll Bring: Skills and Values
We hire based on our Core Values and look for people who are eager, helpful, and active listeners.
Required:
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A true Serve Others focus: Genuinely enjoying helping others and putting our patients first.
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Demonstrated Enthusiasm and a relentlessly positive attitude.
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Highly proficient computer skills and organizational abilities.
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Excellent verbal and written communication for a professional office setting.
Preferred:
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1+ year of experience in customer service, medical office administration, or as a healthcare receptionist.
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Knowledge of medical office procedures, including experience with a web-based EMR platform (Electronic Medical Records).
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Familiarity with medical coding, insurance verification, and third-party payer processes.
Compensation and Details
We are committed to investing in our people! This is an opportunity for continual growth and a chance to truly Level-Up Our Team.
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Pay Rate: $17 - $18 per hour (DOE).
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Schedule: Full-time, Monday–Friday, 8:00 AM–5:00 PM.
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Benefits: Comprehensive package (starts after 90 days) including:
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Health insurance (75% employer-paid base plan)
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Paid Time Off (Holidays + graduated PTO based on tenure)
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401(k) Retirement Plan
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Optional dental, vision, and life insurance.
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Location: In-person at our Chapel Hill, NC 27514 office. (Reliable commute or planned relocation required.)
This position is a part of the Watson Companies family. We look forward to meeting our next great leader!
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