Member Services Representative/Customer Service Representative
Job Description
Job Description
About the Role
San Miguel Power Association Inc. (SMPA) is a member-owned electric cooperative serving the communities of Southwest Colorado. We're looking for a dependable, people-oriented professional to join our team in Ridgway as a Member Services Representative - the first point of contact for our members and a key part of how we deliver on our mission every day.
What You'll Do
In this role, you'll work directly with SMPA members to answer questions, process account changes, resolve service issues, and ensure a positive experience at every interaction. Day-to-day responsibilities include:
- Responding to member inquiries by phone, in person, and in writing
- Processing account updates and service requests accurately
- Collaborating with internal departments to resolve member concerns
- Listening to member feedback and helping identify ways to improve service
What We're Looking For
We value people who bring both professionalism and genuine care to member interactions. Strong candidates will have:
- Prior customer service or public-facing experience
- Strong verbal and written communication skills
- Solid computer skills and comfort with data entry and account management software
- Basic math proficiency and attention to detail
- The ability to multitask in a busy environment while staying organized
- A collaborative mindset and the ability to work with minimal supervision
- Bilingual language skills (English/Spanish) preferred.
What We Offer
SMPA offers a competitive compensation and benefits package, including:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Life insurance
- Flexible spending account
- Paid time off
- A stable, community-focused workplace with a consistent Monday–Thursday schedule
Our Mission
It is the mission of San Miguel Power Association, Inc. to provide our members with safe, reliable, cost-effective, and environmentally responsible electrical service, while demonstrating cooperative responsibility and support for the communities we serve.
First review of applications is Monday, March 30th. This position will remain open until filled.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
San Miguel Power Association is an equal opportunity employer. No person shall be discriminated against in any condition of employment because of race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law.
SMPA requires pre-employment background and drug screening.
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