Job Description
Job DescriptionWhy You’ll Love Working as a Customer Care Specialist at FYZICAL
Are you a warm, organized professional who loves helping people and keeping operations seamless? FYZICAL Therapy & Balance Centers in Roswell, GA, is looking for a full-time Customer Care Specialist (CCS) to join our team. As the first point of contact for our patients, you’ll create a welcoming, professional atmosphere while handling scheduling, insurance, and administrative duties. This role is ideal for someone who excels in a dynamic environment and is eager to build a rewarding career in healthcare.
Why Choose FYZICAL?
FYZICAL is a national leader in balance, vestibular, and orthopedic rehabilitation, known for innovative care and a collaborative, locally owned clinic culture. Joining our team means:
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Meaningful Impact: Make a difference in patients’ lives every day.
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Career Growth: Thrive in a performance-driven environment with opportunities for advancement.
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Stability & Recognition: Work with a trusted brand that values and rewards your contributions.
Responsibilities
- Handle patient scheduling, appointments, multi-phone line
- Gather new patient data; keep track of all patient referrals
- Disseminate information to patients; act as a go-between for patients and physicians
- Send and keep a log of all reports sent to doctors
- Collect all payments; insurance verification
- Collect/open mail; distribute mail to proper areas/people
- Send benefits paperwork to billing companies
- Handle all scheduling and ensuing communication
- Answer phones, act as a patient liaison, answer any questions from potential or current patients
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Collect new patient intake information; track all clinic referrals
- Fax reports to physicians; keep a log of incoming reports
- Verify Insurance and track insurance-covered visits; take copayments
- Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
- Communicate with the office manager and clinicians about scheduling/patient arrival
Required Skills
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6+ months of experience in customer service, front desk, or administrative roles (healthcare experience preferred but not required).
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Friendly, professional communication and meticulous attention to detail.
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Comfort with digital tools, including basic computer skills; familiarity with EMR systems, Microsoft Office, or insurance verification is a plus.
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2+ years in a medical office setting is a bonus but not mandatory.
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Passion for delivering exceptional patient experiences and working as part of a team.
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Fluency in Spanish is an asset.