Job Description
Job Description
Job purpose
Serve as a key support for office operations, providing backup for the Office Manager and ensuring smooth daily functioning. Present a professional first impression to agents and visitors, assist with inquiries, and support both agents and corporate staff. Must hold a valid license as required by the company or regulatory standards.
Duties and responsibilities
- Greet and assist agents and clients in person and on the phone.
- Answer incoming office calls and assist agents with questions.
- Support agents with requirements, billing, uploading files, dashboard questions, and commission/payment messaging.
- Provide training to agents (e.g., Zip Forms, ARMLS, dashboard document uploads).
- Interview potential new agents and complete new hire paperwork as needed.
- Cover front desk and call center as scheduled.
- Check and respond to office assistant email regularly.
- Process daily US Mail and distribute to agent mailboxes.
- Accept deliveries and notify agents.
- Maintain/manage pick-up log and office drop box.
- Organize and maintain conference rooms, kitchen, and meeting areas.
- Ensure office and kitchen areas are clean and set up for meetings.
- Walk through office to ensure cleanliness and order.
- Order office supplies and control inventory for reception area.
- Assist agents with printer/copier requests and office equipment issues.
- Complete daily run bag (morning and late afternoon).
- Process agent files and post agent payments/supply charges in the system.
- Set up new listing/contract files and upload items for/from Broker Signature.
- Schedule Manager appointments and assist with special projects as needed.
- Additional duties as assigned.
Qualifications
- Valid Real Estate license required for the position.
- Excellent computer and keyboard skills.
- Strong organizational skills and attention to detail.
- Professional personal presentation.
- Customer service experience.
- Associates degree or equivalent experience preferred.
- Office management experience.
- Verbal and written communication skills.
- Initiative and self-starter attitude.
Working conditions
This job may require long hours looking at a computer screen. May be required to cover for staff or travel to other offices to assist. Hours are Mon. thru Fri. 8am – 5pm (w/1 Hour regularly scheduled lunch required). All overtime must be pre-approved by General Mgr.
Physical requirements
Sitting at computer, assisting agents with office equipment and sitting at front desk (when necessary to cover).
Direct reports
Office Manager / General Manager