Job Description
Job Description
Company: Memorial Healthcare System
Position: Patient Access Center Representative
Duration: 4-Month C2H
Location: 3051 N Commerce Pkwy, Miramar FL
Pay rate: $15-17.50/HR
Hours: Monday-Friday @ 9:00AM-2:30PM / 27.5 Hours
Start Date: Thursday, 2/16
Must-Haves:
-6 months-3+ years of call center experience
-Bilingual in English and Spanish
-Interested and able to work in a 100% phone support role
-Technically savvy and quick to pick up computer operations (email, phone systems,
documentation platforms)
-Able to commit to the schedule - Monday-Friday @ 9:00AM-2:30PM / 27.5 Hours
-Able to pass a background check including misdemeanors and felonies
-Able to pass a drug screen including marijuana (even if they have a medical card)
Plusses
-Previous healthcare experience
-Experience with Epic EMR
-Exposure/knowledge of Talkdesk contact center platform
Day-to-Day:
Insight Global is seeking 20 Patient Access Center Representatives to join a healthcare
system in Miramar, Florida. This Patient Access Center is responsible for answering calls
for 50+ offices that are part or affiliated with the hospital system. The hospital system is
migrating an additional 50 offices to their phone system and their team is urgently hiring.
The PAC Representatives are responsible for answering all phone calls for the offices
including patient appointments, prescription refills, rescheduling an appointment,
following up on results, etc. The PAC will document these phone calls within the Talk desk
system, complete the request or escalate the call if deemed necessary. The PAC team
typically receives 100,000 phone calls per month and an average of 150-200+ calls per
week for each Representative to handle. The ideal candidate will have prior customer
service or call center experience working within a 100% phone support role and is
technically savvy or able to learn computer systems quickly. The PAC team works on site
everyday within one of the hospital’s corporate offices.