We are looking for a Solution & Support Engineer to join our global AI startup and help deliver technical excellence across customer onboarding, implementation, and ongoing support. This is a hands-on, customer-facing role that combines solution engineering and technical support and is perfect for someone who is technically Hands-On, has innovation mindset and a passion for working directly with Enterprise Clients.
You’ll work closely with cross-functional teams—including Product, R&D, and Customer Success—to help implement our AI-powered SaaS solution, and ensure customer success across our global client base.
About aiOla
aiOla is a deep tech lab specializing in Conversational, Voice, and Speech AI. We develop cutting-edge ASR and TTS technologies designed for enterprise use, delivering 95%+ accuracy in any language, accent, or environment. Our solutions empower organizations to capture spoken data in real-time, structure it, and turn it into actionable insights.
- 2+ years of experience in a technical support, solution engineering, or professional services role
- B.Sc. in Computer Science, Engineering, Industrial Engineering, or a related technical field
- Strong problem-solving and analytical skills
- Experience with scripting (e.g., Python, JavaScript) or API integrations – an advantage
- Excellent communication skills in English (spoken and written)
- Customer-oriented mindset, with the ability to explain technical concepts clearly
- Ability to work independently and as part of a cross-functional, fast-paced team
- Willingness to travel abroad occasionally (e.g., once per month)
Nice to Have
- Experience with B2B SaaS products
- Familiarity with tools such as JIRA, Snowflake, Zendesk, Postman, or SQL
- Exposure to ASR, NLP, or other AI-related technologies